Refund Questions

How does a student receive a refund from Western Michigan University?

Students can use an existing bank account to receive a refund for a credit balance on their WMU student account. Students can set up a refund account at GoWMU by selecting the Payment and Account Information link. Once at that site, click on refund to enter your bank account information, routing and transit number.

Students may change the bank account that is linked to their WMU refund account at any time on this site.

There are no refund account options preselected for students. There is a PNC Bank branch office on campus, but students are not required to open an account with this financial institution.  The fees associated with a PNC Virtual Wallet Student account can be viewed at: www.pnc.com/vwstudentsummary 

If no WMU e-refund account is set up for a student, a check will be issued.

How often are financial aid credit balances refunded at Western Michigan University?

Financial aid refunds are processed regularly. Most financial aid payments greater than your account balance will be refunded to you. Students can sign up for electronic refunds and the refund will be deposited into a checking or savings account of your choice. There are no refund account options preselected for students. There is a PNC Bank branch office on campus, but students are not required to open an account with this financial institution.  The fees associated with a PNC Virtual Wallet Student account can be viewed at:  www.pnc.com/vwstudentsummary

A refund check will be mailed to the student if the student is not signed up for electronic refunds.

A refund check will be made out and mailed to the parent if it was created from a parent PLUS loan and the parent borrower requested the refund.

If a student has received financial aid and adjusts their schedule during the drop/add period, refunds for tuition and fees may need to be adjusted. Financial aid payments made before the adjustments may need to be charged back to the student account. This could result in the student having a balance due on their account.

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How often are other credit balances refunded?

Refunds are processed regularly; however, during the first two weeks of each semester or session all over payments from non-financial aid sources and credit balances will be refunded after the drop/add period. Electronic refunds are processed more frequently than checks.

If the credit balance is created from an overpayment made by check or electronic check, the refund will not be processed for at least 20 business days to allow time for the check payment to clear the bank.

If the credit balance results from a credit card payment, the credit card will be refunded.

Refunds can either be directly deposited into a personal bank account or mailed to you. If you have signed up for electronic refunds online, your refund will be deposited into your checking or savings account of your choice. There are no refund account options preselected for students.  There is a PNC Bank branch office on campus, but students are not required to open an account with this financial institution.  The fees associated with a PNC Virtual Wallet Student account can be viewed at: www.pnc.com/vwstudentsummary

After the refund is posted to the student account, please allow three to five business days for an e-refund to be processed. If you have not signed up for electronic refunds, a refund check will be mailed to your local address.

Parent PLUS loans that create a credit on a student account can be refunded to the student or the parent.  The parent makes the selection on the loan application.  Refunds to the parent will be refunded by a check mailed to the parent address on the loan application.

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How do I enroll for electronic refunds?

Signing up for electronic refunds will allow the student account refunds to be deposited directly into your checking or saving account. There are no refund account options preselected for students. There is a PNC Bank branch office on campus, but students are not required to open an account with this financial institution. The fees associated with a PNC Virtual Wallet Student account can be viewed at:  www.pnc.com/vwstudentsummary

Sign up online in GoWMU.

  • Find the Student Home tab.
  • Select Payment and Account Information.
  • Select Refunds.
  • Then Add or Select the Refund Payment Method.

If your parent is a PLUS loan borrower and has requested the excess funds be refunded to them, they will receive a refund check sent to the address given to financial aid on the loan request form.

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Who do I contact if I lost a refund check or did not receive a mailed refund check?

Visit Bronco Express, located on the ground floor of the Bernhard Center in Room G09, or call (269) 387-6000.

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