Technical Assistance and Support

Technology support may be requested for the following situations by personnel in College of Arts and Sciences departments, service offices and labs.

  • Assistance with Web and file services
  • College computer lab reservations
  • College or department controlled or funded classroom technology support
  • Computer lab problem support
  • Computer virus and malware removal
  • Desktop and laptop problem support
  • Erasing and setting up used desktops and laptops
  • File server setup, administration and support
  • Hardware installation, upgrades and repairs (computers, printers, copiers and audio visual equipment)
  • Instructional technology equipment support
  • Internal-external grant consultation
  • Language Learning Media
  • Language placement testing (Spanish and world languages specific)
  • Laptop video adapter checkout (1019 Brown Hall, 3374 Rood Hall and 4216 Dunbar Hall)
  • Limited equipment checkout (department specific and location specific)
  • Network data jack installation and planning
  • Network jack or connection issues
  • Planning, creating specifications and quoting new technology equipment (desktops, laptops, printers, network copiers and audio visual equipment)
  • Secure erasing and disposal of old used equipment
  • Setup for local printers, network printers or copier
  • Setup for new desktops and laptops
  • Software application installation
  • Technology proposals assistance (college, department or grant)

Contact the IT Help Desk at (269) 387-4357 (select option 1) for:

  • Bronco NetID accounts and passwords
  • Issues with Western Michigan University enterprise application (e.g., Kronos, Cognos, Banner, WebNow, GoWMU, Webmail, GLOW) beyond the local computer such as login, access rights or server down
  • General purpose classroom technology cart issues (registrar-controlled rooms)
  • How to use a given software application after installation or login
  • Telephone setup, moves and issues