Technical Assistance and Support

Technology support may be requested for the following situations by personnel in College of Arts and Sciences departments, service offices and labs.

  • Desktop and laptop problem support
  • Computer lab problem support
  • Computer virus removal
  • Setup for new desktops and laptops
  • Erasing and setting up used desktops and laptops
  • Secure erasing and disposal of old used equipment
  • Printer setup (local, network or copier)
  • Hardware installation, upgrades and repairs (computers and printers)
  • Network jack or connection issues
  • Software application installation
  • College or department controlled or funded classroom technology support
  • Planning, creating specifications and quoting new technology equipment
  • Technology proposals assistance
  • Network data jack installation consultation
  • Internal-external grant consultation
  • Instructional technology support
  • Assistance with Web and file services
  • Online media repository
  • Server setup, administration and support

Contact the IT Help Desk at (269) 387-4357 for:

  • Issues with Western Michigan University enterprise application (e.g., Kronos, Cognos, Banner, WebNow, GoWMU, Webmail, GLOW) beyond the local computer such as login, access rights or server down
  • How to use a given software application after installation or login
  • General purpose classroom technology cart issues (registrar-controlled rooms)
  • Bronco NetID accounts and passwords
  • Telephone setup, moves and issues