Connecting and disconnecting
equipment:
If
you must move equipment, always have all equipment turned
off before disconnecting and connecting any piece of the equipment.
Don't lose work:
Remember
to save often. Saving every completed page or at least
every 30 minutes is a good idea.
If a piece of equipment (floppy drive, CD-ROM, printer) is not
working:
Note
any error messages. Shutdown (turn off) all attached hardware
(computer, monitor, local printer...) and check for any loose
cables. Wait 30 seconds and turn everything back on.
If an application (Word, Excel, Acrobat) keeps quitting or is
not working:
Note
any error messages and what you were doing when the crash
occurred. Restart the computer and try again. Remember to save often.
Unable to connect to the network (Internet Explorer, Firefox, ECS, Novell server,
GroupWise, Banner):
Note
any error messages (write them down if need be). Try some
of the other network programs or programs which use the network.
If unable to connect with anything there may be a problem
with the original service. Ask the other users if they are
having the same problem. If nothing will connect check for
any loose cables to your machine. Restart your computer before calling for help.
Be patient:
Allow
the program to start before you double click a second time.
Two versions of the same program trying to start at the same
time can lead to errors opening both.
If
you are still having problems with your system or have questions
not answered on this page, please contact us. For software application support contact
the Help
Desk located at the Office of Information Technology (IT).
Support links: