IT Help Desk

Photo of Help Desk staff

Normal fall/spring hours *

The OIT Help Desk will be closed on Sunday, April 20th.

Monday through Thursday: 8 a.m. to 10 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: noon to 10 p.m. 

* Open limited hours on breaks and closed on holidays

Normal summer hours *

Monday through Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: closed

* Open limited hours on breaks and closed on holidays

To report an after-hours campus-wide or system emergency, e.g. Webmail Plus, Elearning, or GoWMU is down, call (269) 387-4357, option 1 for the Help Desk. When presented with additional options, select option 2, to report an emergency,  and leave a voice mail with your name, phone number, and description of the problem. Voice mail is monitored 24/7. Appropriate action will be taken in the event of an emergency. Non-emergencies will be handled during normal business hours. Non-emergency voice mail should be left by selecting option 1.

News

A new phishing website goes live
February 5, 2014
Due to the many phishing emails received by members of the WMU community, IT has published a new website. The new site contains actual phishing emails that have come in, as well as other useful information for keeping safe online.

Presentations with Windows 8
January 28, 2014
If you are using a Windows 8 tablet or laptop in a presentation, panels on a Windows 8 system will display contents found on the system and/or social media and news services that the system is configured to access. Consider disabling these features if personal or sensitive data has the potential of being displayed. Contact your IT support person to learn how this feature can be disabled.

Updating Firefox and Internet Explorer
June 18, 2012
Firefox may be okay to update but Internet Explorer may have compatibility problems.