IT Help Desk

Normal fall/spring hours *

Monday through Thursday: 8 a.m. to 10 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: noon to 10 p.m. 

* Open limited hours on breaks and closed on holidays

Normal summer hours *

Monday through Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: closed

* Open limited hours on breaks and closed on holidays

To report an after-hours campus-wide or system emergency, e.g. Webmail Plus, Elearning, or GoWMU is down, call (269) 387-4357, option 1 for the Help Desk. When presented with additional options, select option 2, to report an emergency,  and leave a voice mail with your name, phone number, and description of the problem. Voice mail is monitored 24/7. Appropriate action will be taken in the event of an emergency. Non-emergencies will be handled during normal business hours. Non-emergency voice mail should be left by selecting option 1.

News

SFTP added to homepages.wmich.edu 
August 19, 2014
Effective Sept. 1, all students, faculty and staff with personal websites on the homepages server will be required to use SFTP to transfer files. For most file transfer programs this should be a simple change from FTP to SFTP. FileZilla is provided as a secure client and is documented and supported by the Help Desk.

New multi-layered login process will begin July 28
July 21, 2014
In an effort to reduce phishing attacks and to provide a more secure login process, the Office of Information Technology will roll out a new multi-layer login process that is double-screened and uses security images and words. 

A new phishing website goes live
February 5, 2014
Due to the many phishing emails received by members of the WMU community, IT has published a new website. The new site contains actual phishing emails that have come in, as well as other useful information for keeping safe online.

Presentations with Windows 8
January 28, 2014
If you are using a Windows 8 tablet or laptop in a presentation, panels on a Windows 8 system will display contents found on the system and/or social media and news services that the system is configured to access. Consider disabling these features if personal or sensitive data has the potential of being displayed. Contact your IT support person to learn how this feature can be disabled.