Spam Processing

The University uses a malware and spam processing product to scan all incoming email and tag and move any messages it identifies as spam or infected to the Webmail Plus Junk folder. Messages placed in the junk folder are held there for 30 days and are counted against your Webmail Plus 10 GB storage quota. Messages may be reviewed and any that are not spam may be moved into your inbox by right-clicking the message and selecting Mark as Not Spam. Marking as not spam does not train the system, nor have any effect on future messages. 

Inbound infected or spam message handling

  • Positively identified junk mail (spam)
    • The phrase *** SPAM *** is added to the beginning of the subject line.
    • The message is delivered to the Junk folder.
  • Suspected spam
    • The phrase *** POSSIBLE SPAM *** is added to the beginning of the subject line.
    • The message is delivered to the Junk folder.
  • Files with infected attachments (attachment can be cleaned)
    • The phrase *** MALWARE REPAIRED *** is added to the beginning of the subject line.
    • The following text is placed in the text body of the message: “One or more attached files were found to be infected with malware.
    • The infected files have been repaired.” The original message contents and repaired attachments are attached to the new message.
    • The message is delivered to the user’s Junk folder.
  • Files with infected attachments (attachment cannot be cleaned)
    • The phrase *** MALWARE REMOVED *** is added to the beginning of the message’s subject line.
    • The following text is placed in the text body of the message: “One or more attached files were found to be infected with malware and could not be repaired. The infected attachments have been removed.”
    • The original message is added as an attachment, minus the infected attachment.
    • The new message is delivered to the user’s Junk folder.
  • Files with encrypted or unscannable attachments
    • The phrase *** ENCRYPTED/UNSCANNABLE ATTACHMENT *** is added to the beginning of the subject line.
    • The attachments are removed from the message.
    • The following text is placed in the text body of the message: “One or more attached files were not able to be scanned; possibly due to being encrypted. The unreadable attachments have been removed.”
    • The original message, minus the encrypted attachments is added as an attachment.
    • The resulting message is delivered to the user’s Junk folder.
    • NOTE: The modification of the subject line and added text attachment may render some types of digitally signed, encrypted messages unreadable, If you are unable to read your attachments on a digitally signed message, you may need to consider alternate methods.

Spam button

Clicking the Spam button, located in the reading pane, will move a current message to the junk folder. Using this button to move a message does not train the system, nor have any effect on future messages.

Spam messages

From time to time everyone receives messages urging them to click a link to update their info or telling them if they do not, their account will be closed, etc. These messages are called phishing attempts. If you receive one of these messages, do not click the link. Instead, simply delete the message.