The help desk provides technical support for these areas:
- Anti-virus/virus support
- Classroom technology support
- Computer, laptop and mobile device support
- Email support
- Residence hall support (mobile help desk)
- Software support
- Telephone/voicemail support
- Trouble ticket support
- Walk-in support
There are three full-time coordinators, three full-time phone support staff and numerous student employees working two shifts to provide support to the WMU campus community.
In addition, there are two teams of three members each who provide support at the residence halls and are known as the mobile help desk.