Accommodating Physical/Mobility Disabilities

• Any aid or equipment a person may use, such as a wheelchair, guide cane, walker, crutch or assistance animal is part of that person's personal space. Do not touch, push, pull or otherwise physically interact with the equipment unless requested to do so. Always ask for permission before moving a person's mobility device.

• Always ask before you move a person in a wheelchair, out of courtesy, but to prevent disturbing the person's balance.

• Always make sure the wheelchair is locked before helping a person transfer.

• If a person transfers from a wheelchair to an examine table, bathtub toilet, etc., be sure not to move the chair beyond easy reach.  If the person uses some other aid, such as crutches or a walker, make sure they remain accessible to the patient.  

Accommodating features add to the value of the property, create a more interactive environment, relieve staff of unnecessary work and help maintain a comfortable place to work and visit.

• Chairs for use by people who cannot stand while transacting business

• Chairs that can be set at different heights for use by children, adults and older people. Some equipped with arm rests for those who need assistance rising to their feet. 

• Motorized, adjustable-height treatment and examining tables and chairs

• Mammography machines that can be used on a woman in a seated position.

• Portable communication systems at service desks and treatment spaces for people who are hard of hearing.

• A TTY for use by people who are deaf to make phone calls from health care facilities.

• Staff awareness and training in using the National Telephone Relay System.

• Awareness and sensitivity training for all staff and professional personnel on interacting with people with disabilities.

Web Resources:

Center for Universal Design

Removing Healthcare Barriers