Responsibilities

Business office

  • Accounts payable and receivable
  • Bookkeeping/account reconciliation
  • Budget development/control
  • Contracts
  • Financial project planning
  • Purchasing
  • Technology grant administration


Customer service

  • Antivirus support
  • Classroom technology support
  • Computer accounts
  • Computer labs
  • Desktop support
  • Faculty technology support
  • Hardware and software support
  • Help Desk


Enterprise application support

  • Database applications
  • Financial applications
  • GoWMU Portal
  • Identity Management
  • Miscellaneous applications
  • Student Information System
  • Web development applications


Enterprise systems

  • Procure and install hardware with firmware and OS
  • Install and oversee applications
  • Monitor the created environment
  • Provide maintenance training for created systems
  • Custom programming as required for managed systems


IT policy and communication

  • OIT Webmaster
  • Policies
  • Project management
  • Security
  • Strategic Plan for IT


Media services

  • Classroom technology support
  • Engineering
  • EduCABLE
  • Instructional support
  • Media services
  • Multimedia
  • Video production


Operations, workgroup and distributed computing

  • Academic system support
  • Administrative system support
  • Email
  • Enterprise Directory (LDAP)
  • General system support
  • LAN server support
  • LAN support
  • Machine room
  • Production control


Voice, video and data networks

  • Communications
  • Network support
  • ResNet
  • Technical support
  • Wireless