To receive credit for books returned to us, all customers must follow the procedures below. Return books to: Medieval Institute Publications, Western Michigan University, 1903 W. Michigan Avenue, Kalamazoo, MI 49008-5432, USA.
Permission to return books must be requested by letter to the above address or by contacting Cynthia Seedorff—Monday through Friday, 8:00 to 4:00 E.T., by telephone, (269) 387-8755, or Fax, (269) 387-8750. Returned books will not be accepted before 30 days, or after 6 months, from the invoice date. Exceptions will be made for books received due to our error, or books that are received damaged or with defects. Defective or damaged books must be returned as soon as possible.
Shipping costs for returned books must be prepaid. Postage will be reimbursed only in the case of an MIP shipping error, or if the books were damaged or defective. We will not pay shipping costs for delivery or return of overstock books. No credit will be given for books returned if:
Out-of-print books cannot be returned. A credit memo will be issued if books are returned in clean, saleable condition.