Ombudsman

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WMU Bronco statue.The Western Michigan University ombudsman:

  • Listens to you and discusses your problems and concerns, identifying and evaluating with you options to resolve problems.
  • Provides information on resources within the University that may help you.
  • Opens avenues of communication, investigates complaints, and gathers information.
  • Serves as a neutral party to solve problems and resolve conflict. The ombudsman does not take sides, but works to achieve fair outcomes.
  • Identifies problem areas facing faculty, staff and students, and recommends changes in University policies and procedures.