What does the Ombudsman do?

The Ombudsman will:

  • Listen to you and discuss your problems/concerns, identifying and evaluating with you options to resolve problems.
  • Provide information on resources within the University that may help you.
  • Open avenues of communication, investigate complaints, and gather information.
  • Serve as a neutral party to solve problems and resolve conflict. The ombudsman does not take sides, but works to achieve fair outcomes.
  • Identifies problem areas facing faculty, staff, and students, and recommends changes in University policies and procedures.

Why go to the Ombudsman?

The ombudsman is confidential...

  • The ombudsman will not identify you or discuss your concerns with anyone without your permission. He can arrange private confidential meetings at your convenience.

The Ombudsman is independent…

  • The ombudsman works toward problem resolution based on principles of fairness, regardless of parties involved.

The ombudsman is impartial…

  • The ombudsman does not take sides
  • The rights and interests of all parties will receive equal consideration.

See the ombudsman if you have a problem, concern, or issue or if …

  • You don’t know where to go for help.
  • You’ve been there, done that, and gotten nowhere.
  • You are reluctant to go through normal channels for assistance.

Office of the Ombudsman
2420 Faunce Student Services
Western Michigan University
Kalamazoo MI 49008-5295 USA
(269) 387-0718 | (269) 387-0716 Fax