WMU News

Workshop explores customer service techniques

May 1, 2001

KALAMAZOO -- Southwest Michigan businesswomen are invited to learn more about the benefits of outstanding customer service at a Western Michigan University presentation Monday, May 14, in Battle Creek.

Jennifer VanConant, director of Colleagues International, will present "Customer Service: Cultivating Your Clientele," from 6 to 8 p.m. at WMU's Kendall Center, 50 West Jackson. Part of a monthly series co-sponsored by WMU's Women's Business Development Center and the Southwestern Michigan Urban League, the program is free and open to the public.

In her talk, VanConant will discuss how entrepreneurs can meet the needs of current clients and gain new ones, how to overcome objections, and the importance of outstanding customer service.

A graduate of Western Michigan University, VanConant is director of Colleagues International, a nonprofit foreign exchange program that places professional trainees from other countries with local businesses for professional development. She works with local volunteers who serve as host families for trainees during their stay in Kalamazoo. VanConant also is a news reporter for Cumulus Broadcasting and owns her own Mary Kay Cosmetics business.

WMU's Haworth College of Business established the Women's Business Development Center in 1999 to offer support to female professionals and entrepreneurs through training, group and individual problem-solving consultation, current business information and networking opportunities.

Reservations are required. For more information or to reserve a seat, contact Dizzy Warren at the Southwestern Michigan Urban League at (616) 962-5553 or <dwarren@smulleague.org >.

Media contact: Jessica English, 616 387-8400, jessica.english@wmich.edu


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