WMU News

'Help Desk' returns

March 18, 2003

KALAMAZOO -- For the past two years, the official name has been the "Solution Center," but as of Friday, Western Michigan University officials bowed to convention and returned the name of the computing center help desk to... "Help Desk."

The Help Desk is a student-staffed resource that provides technical assistance to students, faculty and staff on supported products and Office of Information Techology services. During fall and spring semesters, Help Desk students can be reached at 387-5161 from 8 a.m. to 10 p.m. weekdays and noon to 10 p.m. Sundays. The Help Desk operates on reduced hours during summer sessions and holidays and is closed Saturdays throughout the year.

WMU students, faculty and staff may also send questions by e-mail to <helpdesk@wmich.edu>, and help with common problems is available through the Help Desk Web site at <www.wmich.edu/oit/helpdesk>.

Media contact: Thom Myers, 269 387-8400, thomas.myers@wmich.edu


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