COVID-19 daily health survey glitch resolved
Posted by Gary Barton on July 6, 2021

Update: The login difficulty some users experienced when attempting to access the COVID-19 daily health survey today has been resolved. Thank you for your patience as technicians resolved this matter.


Technology Help Desk walk-in support starting July 6
Posted by Gary Barton on July 1, 2021

The Technology Help Desk walk-in support will start back up on Tuesday, July 6, in the University Computing Center. Walk-in support hours will be Monday-Friday, 8 a.m.-5 p.m.

Visit https://wmich.edu/helpdesk for more information.


Desk phones should not be moved without guidance
Posted by Gary Barton on July 1, 2021

Desk phones should not be moved to other offices or plugged into different network jacks without submitting a move request or consulting with a telephone service representative first.

Why?

WMU Public Safety is provided with the installation locations of each telephone instrument. While it is technically possible to relocate a telephone from one active jack to another, doing so will result in Public Safety having erroneous location data for the telephone, with the possible consequence of not being able to locate a caller in the case of an emergency.

See full details of the WMU Telephone Instrument Relocation Requirements.

For more information on moving your desk phone, visit Help Hub or call (269) 387-4357.


Educable will be discontinued on July 13
Posted by Gary Barton on June 28, 2021

Educable, the primarily digital television, and streaming services for residence hall occupants, will be discontinued on July 13, 2021. There is no replacement university cable or streaming television service at this time. Future services will be announced when they are available.


Employee Self Service requiring VPN, Monday, June 14
Posted by Gary Barton on June 9, 2021

To provide additional online privacy and security of employee data available in Employee Self Service, employees will be required to use WMU’s virtual private network (VPN) to access the service when off campus starting Monday, June 14. On-campus use of Employee Self Service will be unaffected, including connections through remote desktop.

Visit Help Hub to learn more about which VPN to use.