IT support during closure
Posted by Gary Barton on December 21, 2020

The Technology Help Desk is closed during the holiday closure, Dec. 24 through Jan. 3. Phone calls placed during this time will be answered by after-hours support.

In the absence of the Technology Help Desk, please explore Help Hub for self-help resources, how-to topics, and answers to most campus technology questions.

Explore Help Hub
https://helphub.wmich.edu

View Outages and Announcements at the Help Desk Blog
https://wmich.edu/7help/hdblog/

Submit a Work Order through the Service Hub
https://itdirect.wmich.edu/

Find unit specific IT support
https://helphub.wmich.edu/hc/en-us/articles/360046671112


The WMU Login page will get a visual update Friday morning
Posted by Gary Barton on December 14, 2020

On Dec. 18, from 7-7:30 a.m., the WMU Login will be getting a visual update that will bring the look of the page in line with WMU branding initiatives.

What is changing?

  • WMU logo displayed on the page
  • Fonts
  • Colors

This change is only visual. The WMU Login will continue to work as it has in the past. The WMU Login background images will continue to change seasonally.

Image examples:

  • New WMU branding

  • Previous WMU branding


New phishing attack: Fraudulent emails targeting WMU addresses
Posted by Gary Barton on November 24, 2020

Please be aware that Western Michigan University is currently being targeted by a phishing campaign which may result in you receiving a fraudulent message. Phishing is the fraudulent practice of sending emails to make individuals reveal personal information.

These messages may appear to come from a legitimate source and will vary in content (not limited to the following):

  • A request for personal information like a phone number where you could receive a text message or link.
  • The sender's email address looks similar to campus addresses first.last.wmich@gmail.com

These messages are not legitimate. Taking any action on messages of this nature may put your Western Michigan University account, as well as your personal and financial information at risk.

What if I've already given the sender my phone number?
  • Block the sender's number if you receive texts or phone calls
  • Cease communication

Visit https://helphub.wmich.edu/hc/en-us/articles/360047229491 to see recent examples of phishing messages.

Visit https://helphub.wmich.edu/hc/en-us/sections/360009672651 to learn more about phishing.


macOS Minitab Express users should be cautious of updates
Posted by Gary Barton on November 2, 2020

Users of Minitab Express should not update to macOS 11 once it is made available. Minitab Express is currently not compatible with macOS 11. The release date for macOS 11 has not yet been announced.

Minitab Express is a statistical software used in some programs at WMU. Please, direct questions to the Help Desk at (269) 387-4357.


Media Services Discontinued
Posted by Gary Barton on October 20, 2020

Due to staff reductions, the Office of Information Technology (OIT) Media Services team has been discontinued. Media Services provided video production, live streaming, motion capture, 3D animation, and other multimedia services. Support for MediaSite is still being provided and has been re-positioned to WMUx. Please visit Help Hub to learn about other multimedia technology tools that are available to students, faculty, and staff.

Explore Help Hub