All posts tagged Help Desk Blog

Help Desk Blog Update
Posted by Tyler Payne on January 19, 2014

The Help Desk Blog has been upgraded to more accurately relay times and dates of both scheduled and unscheduled outages. If you experience any issues with the new blog system, please contact the Help Desk at (269) 387-4357, option 1.

UCC generators
Posted by Tyler Payne on January 23, 2014
Start: Jan 28 7:15am
 End:  Jan 28 9:15am

Between 7:15 and 9:15 a.m. on Tuesday, Jan. 28, facilities will be testing UCC generators and switching equipment. Server room loads will be switched to generator power for the test. There should not be an outage.

**Attention** Text updates
Posted by Melissa Bininger on February 6, 2014

 For those of you that would like to receive blog updates via SMS text messaging when email is not available, please email the Help desk ( with your cell phone number.
Thank you! 

Trouble ticket manager **UPDATE**Resolved
Posted by WMU OIT Help Desk on February 12, 2014
Start: Feb 12 9:00am
 End:  Feb 12 10:38am

The trouble ticket manager issues have been resolved.

Currently we are experiencing issues with the Trouble ticket manager. You can create tickets but other edits and changes are not working properly. Our technician is working on this issue. 

Outage Communication
Posted by Tyler Payne on March 7, 2014

Let me start by apologizing for the lack of communication during yesterday’s outage. The SMS notification system used by the OIT Help Desk relied on access to the wireless network. We have since implemented a new procedure for sending SMS notifications that does not require network access. If you would like to receive SMS notifications when the OIT Help Desk Blog or Webmail Plus are inaccessible, please email your mobile phone number to