All posts tagged VoIP

Cisco VoIP phones
Posted by Melissa Bininger on July 20, 2015
Start: Jul 26 7:00am
 End:  Jul 26 8:00am

Cisco VoIP phones will be unavailable due to system upgrades between 7 and 8 a.m. on Sunday, July 26. This affects main campus, BC airport, BC Kendall, both GR regional centers and SWRC. Phone call history logs will be lost because of the upgrade. Questions should be directed to the Help Desk at (269) 387-4357, option 1.

Single Number Reach is now availalble for VoIP phones
Posted by Tony Hendrix on July 25, 2016

Single Number Reach, a fee for service function for VoIP phones, is now available to WMU employees. It allows you to create remote destination profiles with up to four additional destination phones to ring simultaneously when your desk phone rings. This service is not available on analog phones. For more information, please see

Network IssuesResolved
Posted by Tony Hendrix on October 24, 2016
Start: Oct 24 3:35pm
 End:  Oct 24 4:04pm

We are experiencing network issues in Faunce and the Office of Sustainability. The issue is affecting both wireless and wired connections, including VOIP phones. Technicians are aware of the issue and are working to resolve it. 

Phone call interruptionsResolved
Posted by OIT Help Desk on February 24, 2017
Start: Feb 24 1:00pm
 End:  Feb 25 9:06am

We are experiencing intermittent phone issues when communicating with off campus/outside callers. Some callers may experience dropped calls or static on the line. We have reported this issue to our carrier and our technicians are working on it.

Network Outage in G Wing of College of Engineering Resolved
Posted by OIT Help Desk on March 24, 2017
Start: Mar 24 8:45am
 End:  Mar 24 3:23pm

We are currently experience network connectivity issues for both VOIP phones and Internet access in the G Wing of the College of Engineering. Technicians are working to resolve. If you have question please call the Help Desk at (269) 387-4357.