Haworth College of Business News

ISM students help company with management process

ISM students worked collaboratively with Mann + Hummel’s to examine the shipping processes at the company’s Portage Distribution Center. Mann + Hummel’s diverse customer base results in many shipping requirements. With a high turnover of forklift drivers, managers were¬† spending excessive amounts of time answer questions about the shipping requirements.

After a thorough analysis of the existing shipping processes, the team applied process mapping and lean concepts learned in the ISM program to develop written shipping processes for Mann + Hummel’s entire customer base. Employees now have a reference for the exact shipping requirements of each customer. This has resulted in alleviating the time managers spend providing this information, while maintaining 100% customer satisfaction.