Instructional Continuity and Support

  • 1. Continuity Checklist

    Use this checklist to prepare for distance instruction.

    Start here

  • 2. Quick Start Sessions

    Attend a drop-in quick-start session on the basics of Elearning, Webex, and other tools.

    See times & join

  • 3. Online Guides

    Access step-by-step guides for common distance learning tools and tasks.

    See guides

Schedule a Remote Instructional Support Consultation

The instructional support team stands ready to support you from wherever you are working. Make an appointment to receive live support from a WMU instructional support specialist.

Schedule appointment


On-demand Support

The Faculty Technology Center is closed to walk-in and face-to-face appointments.

Contact the FTC by email at any time, or by phone during the live support hours below.

  • Monday-Friday 8 a.m. to 8 p.m.
  • Saturday 8 a.m. to 5 p.m.

Contact: (269) 387-6958 or

General Solutions

There are a number of steps that faculty can take to prepare themselves and their students for possible interruptions. Use the resources below to identify available solutions and appropriate contacts for maintaining instructional continuity.

Instructional Systems Outage Options

Instructional systems used by WMU are monitored continuously and any known concerns will be communicated here. Due to the increased worldwide demand, systems will be heavily taxed and susceptible to intermittent failures or delays. Please refer to this link for suggestions on how to adapt to any system outages.

See options


Beware of email-based phishing scams hitting campus today

Please be aware that Western Michigan University is currently being targeted by an email-based phishing campaign which may result in you receiving a fraudulent message. Refer to the WMU Help Desk Blog and Phishing website for more information.

More info