Support Requests

Desktop and Technical Support

General support requests need submitted through the EM IT support request form. Salesforce technical problems should be submitted through this ITDirect Form. This serves as a single point of contact for problem resolution and assistance with general computing questions.

Support services EM IT offers includes:

  • Desktop support
    • Hardware
    • Operating systems
    • Printers, copier and peripheral devices
    • Software
  • Server support
    • File access and permissions
  • Salesforce/TargetX
    • Account requests
    • Data access and permissions
    • Data importing
    • Forms
    • Reports

 

SalesForce data Support

Support requests for Salesforce data inconsistency should be submitted via a case within Salesforce. Requests for Salesforce accounts should go through the ITDirect request form.