Support Requests

Desktop and Technical Support

Enrollment Management offers the following areas of support.  Links are provided to take you to a Service Hub template, pre-filled with some information to route to the proper area.

Support services EM IT offers include:

  • Computing support - now provided by OIT, create a work request with this link:OIT-Support Work Order
    • Hardware
    • Operating systems
    • Printers, copier and peripheral devices
    • Software
    • Purchases of hardware/software

 

 

  • Salesforce/TargetX requests can be filed with this link: EM-Tech Salesforce Request
    • Account requests
    • Data access and permissions
    • Data importing
    • Forms
    • Reports

 

SalesForce data Support

Support requests for Salesforce data inconsistency should be submitted via a case within Salesforce. Requests for new Salesforce accounts should go through the EM-Tech Salesforce Request form.