Desktop and Technical Support
General support requests need submitted through the EM IT support request form. Salesforce technical problems should be submitted through this ITDirect Form. This serves as a single point of contact for problem resolution and assistance with general computing questions.
Support services EM IT offers includes:
- Desktop support
- Hardware
- Operating systems
- Printers, copier and peripheral devices
- Software
- Server support
- File access and permissions
- Salesforce/TargetX
- Account requests
- Data access and permissions
- Data importing
- Forms
- Reports
SalesForce data Support
Support requests for Salesforce data inconsistency should be submitted via a case within Salesforce. Requests for Salesforce accounts should go through the ITDirect request form.