Desktop and Technical Support
Enrollment Management offers the following areas of support. Links are provided to take you to a Service Hub template, pre-filled with some information to route to the proper area.
Support services EM IT offers include:
- Computing support - now provided by OIT, create a work request with this link:OIT-Support Work Order
- Hardware
- Operating systems
- Printers, copier and peripheral devices
- Software
- Purchases of hardware/software
- Server support requests can be created with this link:EM-Tech Server Support Request
- File access and permissions
- Salesforce/TargetX requests can be filed with this link: EM-Tech Salesforce Request
- Account requests
- Data access and permissions
- Data importing
- Forms
- Reports
SalesForce data Support
Support requests for Salesforce data inconsistency should be submitted via a case within Salesforce. Requests for new Salesforce accounts should go through the EM-Tech Salesforce Request form.