Complaints

Complaints

The Institute of the Environment and Sustainability is focused on your academic success. We are committed to assisting you in resolving any complaints, concerns, or problems you may encounter as a student. The Institute, College, and University track monitor and evaluate student complaints in order to make institutional improvements where needed. 

In general, the best place to start in attempting to resolve any academic issues is with your instructor.  While email is convenient, face-to-face discussions tend to be more effective when there are differences of perspective or opinion. Make an appointment to meet with your instructor in person and explain calmly and professionally what you think needs to be changed and why. Focus on the facts of the matter. If you are not able to come to an acceptable understanding or resolution, repeat the process with the Director of the Institute of the Environment and Sustainability for ENVS classes (or the relevant Department Chair for courses offered by other departments). 

If the matter has still not been resolved (or if your issue is non-academic), you may have the option of pursuing a formal appeal/complaint process. Information on these formal processes (for both academic and non-academic issues) can be found here:

Complaints 

Additional questions related to the complaint process can be discussed with the Director of the Institute of the Environment and Sustainability. 
Contact IES Director