Facilities Management Service Guide

This Service Guide is provided as a tool and resource for all Western Michigan University facility users. If you are not able to locate the subject you are looking for, or if you have additional questions, contact the FM Service Center at (269) 387-8514.

The entire Facilities Management team appreciates the opportunity to provide services for the University community.

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Access:

See card readers.

Accessibility:

Students, faculty and staff members requiring accommodations can contact:

Any repair issues for accessibility equipment (automatic doors, elevators) should be directed to the FM Service Center at (269) 387-8514 or by submitting a request via Bronco Fix-It.

Accommodations (living):

See apartments, residence halls or accessibility.

Air conditioning:

Maintenance Services maintains and repairs building cooling systems. We also maintain and repair window air-conditioning units in General Fund buildings.

View the Temperature Set Point Policy to understand the acceptable heating/cooling range and reduce energy costs.

Maintenance Services is responsible for installing and removing window air-conditioning units in Stadium Drive Apartments; however, we do not repair or maintain units in these areas. Report air-conditioning issues by submitting a request via Bronco Fix-It.

See HVAC Frequently Asked Questions.

Alarms:

University facilities are equipped with a variety of alarm systems such as fire alarms, equipment alarms, door alarms and smoke alarms (detectors). Different groups have responsibility for maintaining and repairing the various alarm systems.

In the event of a fire alarm or tornado warning, follow the proper protocol by exiting the building or seeking shelter in the designated shelter area.

Issues such as security/door alarms and equipment alarms should be reported to the Facilities Management Service Center at (269) 387-8514.

Local smoke detector alarms (low battery) should be submitted via Bronco Fix-It.

Animal removal:

  • Exterior spaces: Landscape Services will remove dead animals from exterior spaces, streets and roadways on campus. They will also try to assist with abandoned or distressed wild animals. Additionally, they will coordinate with an outside vendor if nuisance animals, such as skunks, groundhogs or other wildlife present a problem and need to be trapped and removed from the campus. Contact the FM Service Center at (269) 387-8514.
  • Interior spaces (General Fund buildings): Custodial Services or the designated pest control vendor can assist with removal of dead animals within General Fund buildings. Contact the FM Service Center at (269) 387-8514 or submit a request via Bronco Fix-It.
  • Interior spaces (Division of Student Affairs buildings): Animal removal and pest control issues in student affairs buildings, including residence halls and campus apartments, are handled through the Office of Residence Life. Needs and issues in student affairs areas can be submitted via Bronco Fix-It or by calling the main office at (269) 387-4735.

Apartments:

Facilities Management Maintenance Services provides maintenance for campus apartments but does not provide custodial services.

For more information about campus apartments, visit the WMU Apartments website.

Appliances:

Appliances in WMU apartments and some residence halls are repaired by Facilities Management. If an appliance is not functioning properly, submit a request via Bronco Fix-It.

Also see dishwashers, vacuums and washing machines.

Arrays, solar:

See solar panels.  

Asphalt repair:

Asphalt repairs for University-owned parking lots and roadways are addressed by either the Facilities Management Landscape Services unit or WMU Department of Public Safety Parking Services unit. To report a problem, submit a request via Bronco Fix-It.

Athletic facilities:

Facilities Management provides custodial, building maintenance, and grounds and field maintenance for the University’s athletic facilities. To report a problem, submit a request via Bronco Fix-It.

For more information about Bronco athletics, visit the WMU athletics department.

Audiovisual:

See media equipment.

Auditorium seating:

To report a problem with auditorium or lecture hall seating, submit a request via Bronco Fix-It.

AV equipment:

See media equipment.

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BAS:

See Building Automation System.

Baseboards:

To report a loose or damaged baseboard, submit a request via Bronco Fix-It.

Installation of new baseboards or replacement of existing baseboards is usually addressed with the installation of new floor coverings and, generally, is done at the customer’s expense. For more information, visit the Facilities Management Projects and Construction website.

Bathrooms:

See restrooms.

Batteries:

  • Batteries located in General Fund buildings are the responsibility of the department they belong to and should be properly disposed of when depleted.
  • For collection and pickup of used batteries, contact the Environmental Safety and Emergency Management Department at (269) 387-5590.
  • Also visit WMU Recycling for other ways to properly dispose of batteries.

Batteries (for clocks):

Battery-operated clocks are the responsibility of the department in which the clock is located. Facilities Management does not replace hard-wired and battery-operated clocks.

Benches:

To report a problem with fixed seating, interior or exterior, submit a request via Bronco Fix-It.

Bicycles:

See the WMU Department of Public Safety Traffic, Parking, and Pedestrian Ordinance Sec 6.26.

For bicycle registration, visit the WMU Department of Public Safety Bicycle Registration Form.

Bicycle locks:

The WMU Department of Public Safety may assist with lock removal if requested. Contact public safety at (269) 387-5555.

Biohazardous waste:

Biohazards in General Fund areas are addressed by Custodial Services. To report a biohazard in a General Fund area, contact the FM Service Center at (269) 387-8514. For biohazard issues in student affairs areas, including campus apartments or residence halls, call Residence Life at (269) 387-4735.

For more information, see the Environmental Safety and Emergency Management website.

Blackboards:

See chalkboards/chalk.

Blinds (window):

With the exception of some specialty window coverings, Maintenance Services installs and repairs window blinds in most campus facilities. For repair or installation, submit a request via Bronco Fix-It.

Blood:

See biohazardous waste.

Bronco Card (WMU):

The WMU Bronco Card is a photo identification card issued to all students, faculty and staff. For more information, visit the WMU Department of Public Safety.

The Bronco Card Center is located in 109 Bernhard Center. You may learn more by calling (269) 387-6278, or visiting the Bronco Card Center online.

Bronco Fix-It:

Bronco Fix-It is the Facilities Management online service request system. Facilities Management may not be able to address all requests, but we will direct requests that cannot be processed to the appropriate area or will provide contact information for the responsible area. Use Bronco Fix-It for all non-emergency service requests.

Also see maintenance.

Broken glass:

See glass replacement.

Bugs:

See animal removal.

Building access:

See card readers or locks, keypads and push button.

Building Automation System:

The WMU Building Automation System is a fully networked tool used to monitor and control mechanical and lighting systems across the campus. For more information, visit the Building Automation System site.

Building contact person:

See building coordinator.

Building coordinator:

All campus facilities are assigned a building coordinator. For more information, visit the Facilities Management building coordinator page.

Building design:

See planning/engineering.

Building entry:

See card readers.

Building manager:

See building coordinator.

Building exterior:

To report a problem or repair need for building exteriors (brick/masonry, concrete, roof, trim, siding), submit a request via Bronco Fix-It.

Also see roofs.

Building security:

See card readers.

Building systems:

See mechanical equipment.

Building ventilation:

See fume hoods.

Bulletin boards:

Facilities Management Maintenance Services can repair, reapply and, in some cases, relocate bulletin boards. Submit a request via Bronco Fix-It.

Bus stop shelters:

Facilities Management does perform some maintenance and repair of some of the on-campus bus stop shelters. Shelters with black roofs are the responsibility of WMU. Shelters with red roofs are the responsibility of the city of Kalamazoo. To report a problem, submit a request via Bronco Fix-It.

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Cabinets/cupboards (built-in):

Facilities Management Maintenance Services provides maintenance for built-in cabinets and cupboards.

To report a problem, submit a request via Bronco Fix-It.

For installation of new cabinets or cupboards where none previously existed, or renovation of an existing space, enter a request via Bronco Project.

Campus events:

For information about campus events, visit the University Events calendar.

If you are planning an on-campus event, fill out a Facility Event Service Request form for custodial, landscape, maintenance and construction support.

Campus mail:

See mail, incoming and outgoing.

Campus maps:

For a variety of campus maps, visit the WMU Maps website.

Campus stores:

See maintenance stores.

Card readers:

The WMU Department of Public Safety is responsible for repair and maintenance of card readers. Problems with card readers may be reported via Bronco Fix-It.

Also see Bronco Card (WMU).

Carpeting and carpet cleaning:

Replacement of existing carpeting should be addressed via the respective building coordinator. This may result in charges to the customer and may be handled either by Maintenance Services or Projects and Construction. A request may be submitted using Bronco Fix-It, though carpet replacement needs to be coordinated well in advance of the actual work being done, thus normal response times for service requests will not necessarily apply.

The Facilities Management Custodial Services unit does provide carpet-cleaning services. For more information, or to submit a request for carpet cleaning, visit the Custodial Services website.

Also see floors.

Case, display:

See display case.

Caution tape:

See safety equipment.

Ceiling fans:

Facilities Management Maintenance Services will service existing ceiling fans. Submit requests for service via Bronco Fix-It.

Installation of new ceiling fans where none previously existed is possible in some cases but must be part of a project and will result in charges to the customer, if approved. Visit the Facilities Management Projects and Construction website for more information.

See fans portable.

Chairs:

Chairs or seating in need of repair in classrooms should be reported via Bronco Fix-It.

Students with disabilities who need special seating accommodations in classrooms should contact Disability Services for Students. Disability Services for Students will work with the building coordinator to place a separate chair or table in the classroom. Contact Disability Services for Students at (269) 387-2116.

See furniture, classroom or furniture, indoor.

Chalkboard/chalk:

Most traditional chalkboards on campus have been replaced with dry-erase boards. Chalk, markers for dry-erase boards, and erasers should be supplied by the departments that make use of the boards. For repair needs, submit a request via Bronco Fix-It.

Charging stations (electric vehicles):

WMU has electric vehicle charging stations installed on campus to recharge electric vehicles. This service is provided by a company called Chargepoint. For more information regarding Chargepoint, visit the Chargepoint website. For more information about the terminals, call the Office of Sustainability at (269) 387-0943 or visit their website.

Also see electric vehicles or solar panels.

Chemical (hazardous) disposal:

The WMU Department of Environmental Safety and Emergency Management will provide pickup and containers for hazardous waste disposal. For more information, visit the Environmental Safety and Emergency Management website.

Also see lab chemical disposal.

Circuit breakers:

A circuit breaker is basically a switch designed to protect an electrical circuit from damage caused by a short or an overload. When a circuit breaker “trips,” the power supply to the electrical circuit is interrupted. This generally occurs because a piece of equipment is damaged, or the electrical circuit has experienced an overload. For example, too may devices have been plugged into the same outlet (circuit).

Balancing the electrical load can help to avoid a circuit breaker from tripping—in other words, plugging devices into several outlets on different circuits as opposed to plugging many devices into one outlet. No one should attempt to reset a circuit breaker without prior, appropriate training.

In all cases, loss of power should be reported to the FM Service Center by calling (269) 387-8514.

Also see electrical service.

Classroom (cleaning):

See cleaning.

Classroom/room scheduling:

The WMU Registrar’s Office is responsible for classroom/room scheduling.

Classroom technology:

Any technical device that belongs to a classroom is considered classroom technology. All classroom technology problems must be processed by the Classroom Technology office. Please contact their help desk by phone at (269) 387-5041, by email or by submitting a support case.

Cleaning:

The Facilities Management Custodial Services unit is responsible for cleaning interior spaces in all General Fund buildings.

Cleaning maintenance in University residence halls is directed by the Office of Residence Life. For information, contact Residence Life at (269) 387-4735.

Also see custodial services.

Clocks:

Facilities Management Maintenance Services maintains and repairs electric wall clocks, and older punch-card time clocks. To report a repair need, submit a request via Bronco Fix-It.

Replacement of batteries in battery-operated wall clocks is the responsibility of the department or area where the clock is located. For questions, contact the Facilities Management Service Center at (269) 387-8514.

To report a problem with a Kronos time clock, contact the Payroll and Disbursements department at (269) 387-4253.

Computer (computer repair):

Service and repair for WMU owned computers is the responsibility of your department's IT staff. For questions or repair needs, please contact your department's IT staff.

Also see data/Ethernet (jacks).

Cooling:

See air-conditioning.

Cost estimates:

See estimates.

Curtains:

See draperies.

Custodial services:

Custodial service for General Fund buildings is provided by the Custodial Services unit. For more information, visit the Custodial Services webpage.

Custodial service in the University residence halls is directed by Residence Life. For questions, call (269) 387-4735.

Also see cleaning.

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Damage (repairs):

  • Any damage to University facilities should be reported to the Facilities Management Service Center via Bronco Fix-It.
  • Unintentional damage to a facility or property, which occurs as a result of Facilities Management staff performing their work, will be addressed by Facilities Management. Issues should still be reported using Bronco Fix-It.
  • Damage that occurs as a result of a system failure, natural phenomena, or any other unforeseen circumstances should also be reported via Bronco Fix-It.
  • Facilities Management works closely with the WMU Business Services office to determine how costs for damages will be covered.
  • Costs for damage that occurs as the result of deliberate acts of vandalism will be paid by the responsible parties, if identified.

Data/Ethernet (jacks):

Service and repair for data/Ethernet is the responsibility of the Office of Information Technology. For questions or repair needs, contact the IT Help Desk at (269) 387-4357.

Design:

See planning/engineering.

Desks:

Desks in need of repair should be reported via Bronco Fix-It.

See furniture, classroom or furniture, indoor.

Directories (building):

Facilities Management has a page on its website with a list of every building on campus. From this list, you can access information about the building, links to submit a request for service using Bronco Fix-It, and a link that leads to that building or department’s official Web page with further information. To view this list, visit the TMA Reports page.

Directories (telephone):

From almost every WMU Web page you can access the campus directory by clicking the “A-Z” or “Directories” link in the upper-right corner of the page. On the left of the page you can click the links to filter the information you are looking for. To the right of the page there is a link to the office directory with almost every number on campus by department. If you cannot locate the number you are looking for, contact the University operator at (269) 387-1000 from 8 a.m. to 5 p.m. The operator can connect you with those you are trying to reach.

Disability (access):

See accessibility.

Dishwashers:

Dishwashers in resident living spaces and Dining Services kitchens are serviced by Maintenance Services. To report a repair need, submit a request via Bronco Fix-It.

Dispensers (paper towels, soap, toilet tissue):

Custodial Services is responsible for refilling and maintaining dispensers in general fund buildings. Dispensers in residence halls are serviced through Residence Life.

To report a repair or refill need, submit a request via Bronco Fix-It.

Display case:

Departments or building coordinators are responsible for display case interiors. Locks, broken glass, and lighting or electrical needs for display cases are addressed by Facilities Management.

To report a repair need, submit a request via Bronco Fix-It.

Disposal:

See garbage disposals.

Docks (loading):

Many different groups make use of building loading docks. Generally, storage of materials on loading docks is the responsibility of the departments located within the building or the building coordinator. Storage of materials on loading docks should always be kept to a minimum to ensure safe and proper access for dock users. To report a problem with loading dock equipment, such as doors, lighting or heating/cooling units, submit a request via Bronco Fix-It.

Doors:

Facilities Management Maintenance Services provides service and repair for doors on campus. To report a repair need, submit a request via Bronco Fix-It.

Door alarms:

See alarms.

Door closers:

Door closers ensure that doors close properly and keep unsecured doors from swinging wildly due to winds or building pressure. Door closers have an arm that attaches to the door and the base unit. Arms may come loose or require adjustment—for example, a closer may not close a door quickly enough, or sometimes may close a door too quickly. Occasionally, an older door closer base unit will leak lubricant. To report a repair need, submit a request via Bronco Fix-It.

Door hinges:

Door hinges may be designed to also act as a door closer. Occasionally, hinges require adjustment. Hanging heavier items from doors or placing objects between the door and the doorframe to keep the door open is discouraged as this can cause the door to become misaligned. To report a repair need, submit a request via Bronco Fix-It.

Door locks:

Door lock issues, automatic or manual, are primarily handled by the WMU Department of Public Safety locksmiths, though often Maintenance Services can help. To report a repair need, submit a request via Bronco Fix-It.

Door openers (automatic/disability access):

Facilities Management Maintenance Services will provide service and repair for most automatic door openers, as well as remote control units for automatic door openers. To report a repair need, submit a request via Bronco Fix-It.

Doorstop:

The term doorstop covers a variety of different devices. There are basically two types of doorstops: door holders, which are fixed to the door, and non-fixed doorstops, or door wedges

  • There are two types of door holders: a lever type that swings in an arc, and a plunger type that moves vertically to keep a door open.
  • Non-fixed doorstops, or door wedges, are usually triangle-shaped pieces of rubber or wood that can be placed underneath the bottom of the door to hold it open. Door wedges, or other items such as broom handles, etc., should never be placed between the door and the doorframe to hold open a door as this can cause undue stress on the door hinges and can result in the door becoming misaligned.
  • Door bumpers are generally fixed items that keep a door from damaging the wall, and are attached to the wall behind the door.
  • To report a repair need, submit a request via Bronco Fix-It.

Drains:

  • Sink, tub, shower, floor, indoor and outdoor storm and sanitary drains are maintained by Maintenance Services. Solid materials of any kind, such as sand or gravel, food products, grease, lint, hair, etc., should never be put or washed/rinsed into drains.
  • Residents in campus apartments or residence halls with private or suite-style restrooms should regularly remove hair from atop tub or shower drains to help prevent clogging the drain. Additionally, no one should attempt to clear a slow or clogged drain via the use of chemical products, for example Drano or Liquid Plumber.
  • To report a slow or clogged drain, submit a request via Bronco Fix-It.

Draperies:

A majority of areas on campus now make use of window blinds instead of draperies or curtains. For areas that still have draperies, Maintenance Services in some cases can repair or replace drapery hardware or rehang drapes. Maintenance Services does not repair torn or ripped draperies. Facilities Management does not clean or launder drapes. To report an issue with drapes or curtains, submit a request via Bronco Fix-It.

Drinking fountains:

Maintenance Services installs and maintains indoor drinking fountains. To report a problem with a drinking fountain, submit a request via Bronco Fix-It.

Dry-erase boards:

Dry-erase boards will be cleaned on a regular basis by Custodial Services. Dry-erase markers must be replaced by the department or professors using the boards. To request a cleaning of a dry-erase board, or if a dry-erase board is damaged, submit a request via Bronco Fix-It.

Dryers (clothes):

All dryers located in residence halls and some campus apartments (Arcadia Flats and Stadium Drive Apartments) are the responsibility of Auxiliary Enterprises. To report a problem with a washer or dryer, visit the Vending Services page. Access the “Refunds/Repairs” link and choose the Laundry category. Complete the form and submit.

All dryers located in Western View Apartments are maintained and repaired by Maintenance Services. To report a problem, submit a request via Bronco Fix-It.

Dryers (hand):

To report a problem with a hand dryer, submit a request via Bronco Fix-It.

Dumpsters:

  • For questions or concerns regarding general refuse dumpsters or recycling dumpsters, contact the FM Service Center at (269) 387-8514. If an area or department anticipates a larger than normal trash volume, which may require extra dumpsters or a change to the regular service frequency, Landscape Services will be glad to try to help.
  • Construction debris, hazardous waste, laboratory waste, etc., should never be placed in a general refuse dumpster. Also, cigarettes, charcoal or anything that has the potential to cause contents to catch fire should never be put into a dumpster.
  • For hazardous waste issues, contact Environmental Safety and Emergency Management at (269) 387-5590.
  • Additionally, equipment and used or broken furniture items should not be placed in dumpsters. For surplus equipment or furniture issues, visit Logistical Services.
  • Trash should never be placed into recycling dumpsters.

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Eaves troughs:

See gutters.

Electric vehicles:

If a vehicle runs primarily on electricity or runs on a battery with a back-up internal combustion engine fueled by gasoline, it is considered an electric vehicle.

Also see charging stations (electric vehicles).

Electrical:

See electrical services, power outages or circuit breakers.

Electrical services:

  • Electricity for the main campus is generated by a gas co-generated power plant owned and operated by WMU. The Parkview Campus has a separate Energy Resource Center that provides electricity for the Paper Pilot Plant and the College of Engineering and Applied Sciences.
  • The Facilities Management Engineering Division provides oversight for the campus utilities. For more information, visit the Engineering Division.
  • Emergency electrical issues, such as power loss, should be reported to the FM Service Center by calling (269) 387-8514.
  • Non-emergency electrical issues, such as a light out, should be reported via Bronco Fix-It.

Also see power outages.

Elevators:

  • Maintenance Services is responsible for the oversight of elevators on campus via an external service provider.
  • Elevator service issues, particularly an entrapment, should be reported via telephone to the FM Service Center by calling (269) 387-8514.

Emergency:

An emergency is defined as an immediate threat to someone’s or something's safety or security. This may include floods, biohazards or similar occurrences. All emergency situations should be reported via telephone to the FM Service Center at (269) 387-8514.

In case of fire or medical emergency, call 911.

Emergency (call boxes/telephones):

Maintenance Services is responsible for the service and repair of the lighting associated with on-campus emergency call boxes. Report repair needs via Bronco Fix-It.

If you find that the emergency telephone itself is not functional, contact the Office of Information Technology Help Desk at (269) 387-4357.

Energy conservation/management:

For information about campus energy management and conservation initiatives, visit the Facilities Management Energy Management page.

Estimates:

For information about development and management of construction, renovation and remodeling projects, visit the Projects and Construction page.

Ethernet jacks:

See date/Ethernet (jacks).

Events (Event Request Form):

Facilities Management is your on-campus support team to help ensure your event is successful. Facilities Management will provide custodial, landscape and maintenance services for events taking place on the University campus. In order to determine the required level of support and any associated costs, complete the Event Request Form.

See campus events, or classroom/room scheduling.

Equipment:

See mechanical equipment.

Exhaust:

See fume hood.

Exit lights:

Maintenance Services repairs and services exit lighting. To report a repair need, submit a request via Bronco Fix-It.

Extension cords:

Extension cords should only be used as a temporary source of power for no more than 30 days at a time. It is important that the extension cords can support the electrical load of the devices attached to them, and should never be chained together to create additional outlets. Chaining extension cords together may result in an electric shock to the user or cause a fire.

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Facilities Management (Office of Business and Finance):

Facilities Management is responsible for the maintenance and upkeep of all campus buildings and landscape. Facilities Management is divided into five departments: Planning, Projects and Construction, Engineering, Operations, and Administration. To learn more about Facilities Management and the services it provides, visit the Facilities Management site.

Also see Maintenance.

Fan/portable:

  • If a resident would like to use a portable fan in their dorm room they must supply it themselves. The fan must comply with the buildings electrical output and noise codes. Personal fans will not be repaired by the University in the event that one becomes damaged.
  • Issues with a building’s cooling system should be reported via telephone to the FM Service Center by calling (269) 387-8514.
  • For more information on air-conditioning units, see air-conditioning.
  • For more information on ceiling fans, see ceilings fans.

Faucets:

See plumbing.

Filters in HVAC systems:

Filters in the heating, ventilation, and air-conditioning units in all buildings will be handled by Facilities Management as part of the preventive maintenance initiative. Issues with a buildings air filter should be reported via telephone to the FM Service Center by calling (269) 387-8514.

See HVAC Frequently Asked Questions.

Fire:

In case of fire or medical emergency, call 911.

To understand the threat and what to do in the event of a fire, visit Emergency Management.

Fire alarms:

See alarms, or fire safety.

Fire drills:

See fire safety.

Fire extinguishers:

  • In case of a fire, there is a fire extinguisher located on each hallway in resident halls and each unit in apartment buildings. Each student should understand how to operate a fire extinguisher.
  • To learn more about the types of fire extinguishers and other helpful hints, visit the Emergency Management page.
  • To report a problem with a fire extinguisher, submit a request via Bronco Fix-It.

Fire hydrants:

All issues regarding fire hydrant issues should be directed to the FM Service Center at (269) 387-8514.

Fire safety:

  • To ensure the safety of students, a smoke detector has been installed in every residence hall dorm room and apartment on campus.
  • For more information on fire and smoke alarms, see alarms.
  • For more information on fire safety, visit the Environmental Safety and Emergency Management Fire Safety Services page.

Flagpoles:

To report issues with a flag on campus, such as a ripped or torn flag or damaged flagpole or wires, submit a request via Bronco Fix-It.

Floor coverings:

See floors, or carpeting and carpet cleaning.

Floors:

Apartments and dorm rooms with carpeting are cleaned once a year in between residents occupying the unit. For additional cleaning during the school year, contact your apartment’s office and speak with the resident manager. To find your apartment’s office number, visit the WMU Apartments page.

For damaged areas such as smashed or cracked tile and wood flooring or torn carpeting, submit a request via Bronco Fix-It.

Flowers and plants:

  • Landscape Services is responsible for the development, care and maintenance of the landscape and external facilities of WMU.
  • To report damaged or dead plants or flower beds, submit a request via Bronco Fix-It.
  • To learn more about the types of flowers and trees located on campus visit the Landscape Services page.
  • For information on flowers and planting for special events or projects, visit the Landscape Services Projects and Events page.

Fountains, outdoors:

The outdoor fountains on campus are cleaned, maintained and repaired by Facilities Management. To report a damaged, dirty, or vandalized campus fountain, submit a request via Bronco Fix-It.

Fountains, water:

See drinking fountains.

Freezers, walk-in:

Facilities Management will maintain most walk-in freezers on campus unless they are specifically department owned. To report a freezer in need of repair or maintenance, submit a request via Bronco Fix-It.

Fuel, alt vehicle:

See charging stations (electrical vehicles) or electric vehicles.

Fume hoods:

Fume hoods are departmental equipment and are to be purchased and installed by the department. Once installed, the fume hoods will be maintained by Facilities Management and any problems with the hoods should be submitted to Bronco Fix-It.

Furniture, classrooms:

All classroom furniture is purchased, installed and repaired by Facilities Management. To report damaged or broken classroom furniture, submit a request via Bronco Fix-It.

Furniture, indoor:

  • Indoor furniture refers to the furniture in residence halls, apartments and General Fund buildings that exclude classrooms. Furniture owned by the student will not be repaired by Facilities Management.
  • All residence hall rooms on campus come with furniture included for the student to use during their stay. The furniture must remain in the rooms at all times. If damaged, submit a request via Bronco Fix-It.
  • For more information on furniture for your dorm room, visit Residence Life.
  • WMU apartments have the option to be leased furnished or unfurnished. To report damaged or broken furniture within your apartment, submit a request via Bronco Fix-It.
  • All other indoor furniture includes that within General Fund buildings located in hallways, lobbies or other recreational areas. To report damaged or broken furniture in any of these areas, submit a request via Bronco Fix-It.

Also see chairs, or desks.

Furniture, outdoor:

Outdoor furniture can be found in the many rest areas located on campus. They are purchased and maintained by Landscape Services for you to relax and enjoy the sights of WMU. To report damaged or broken furniture located in any of these areas, submit a request via Bronco Fix-It.

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Garbage disposal:

If your garbage disposal is clogged or broken, do not attempt to dislodge it using your hand. Instead, submit a request via Bronco Fix-It.

General Fund:

General Fund buildings are funded by the state of Michigan and the tuition fees of WMU students. Facilities Management receives a portion of this amount to maintain the buildings for all students to enjoy.

Glass replacement:

Be cautious when around cracked or shattered glass. If the glass needs to be replaced and is a potential threat to others or a window, call the FM Service Center to report the issue at (269) 387-8514. If the glass that needs to be replaced is not an immediate threat, submit a request via Bronco Fix-It.

Goggles:

See safety equipment.

Graffiti removal:

If graffiti is located anywhere on campus, call the FM Service Center to report the issue at (269) 387-8514.

Grass:

See grounds, campus.

Ground, campus:

Campus grounds are maintained by Landscape Services year-round. These services include snow removal, tree, turf, storm water and pest control. To report an issue with campus grounds, submit a request via Bronco Fix-It.

Gutters:

Gutter cleaning on all buildings are the responsibility of Facilities Management. If excessive water is running off of the roof rather than falling into the gutter, the gutters may be clogged and in need to cleaning. When this is seen on campus buildings, submit a request via Bronco Fix-It.

Gym:

See athletic facilities.

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Handicap:

See accessibility.

Hard hats:

See safety equipment.

Hard-scape:

See sidewalks.

Hazardous waste disposal:

See hazardous waste disposal or lab chemical disposal.

Hazardous waste disposal:

Environmental Safety and Emergency Management is responsible for the handling and disposal of all hazardous waste material on campus. Environmental Safety and Emergency Management shall make arrangements to properly dispose of all materials in a legal manner at a licensed hazardous waste facility. To request a hazardous waste pickup, call (269) 387-5590.

For more information on the disposal of hazardous waste, visit the Environmental Safety and Emergency Management Hazardous Chemical Disposal page.

Heating:

Facilities Management is responsible for all heating systems in all buildings on campus. If you are located in a residence hall and are having trouble with your heat, watch the video, "WMU Residence Hall Heating How To,” and see if the problem can be resolved without submitting a work order. If the heating issue cannot be resolved using the video, submit a request via Bronco Fix-It.

See HVAC Frequently Asked Questions.

 

Hoods:

See hood fumes.

Housekeeping:

See cleaning or Custodial Services.

HVAC:

See heating or air-conditioning.

See HVAC Frequently Asked Questions.

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I.D cards:

See Bronco Cards (WMU).

Ice removal/salting:

See snow and ice removal.

Infectious/biohazardous waste:

See biohazardous waste.

Insects:

See animal removal.

Internet:

See data/Ethernet (jacks).

Inventory:

See maintenance stores.

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Keys:

  • If your key is lost and you need to replace it, contact your building coordinator or supervisor for the building and they will have you fill out the proper paperwork to receive a new key.
  • If the key core is not working properly and needs to be replaced, submit a request via Bronco Fix-It and Facilities Management will contact the Department of Public Safety to replace the lock.
  • For additional information about keys and cores, visit the keys and cores page.
  • Also see locks, keypad and push button.

Kitchen, appliances:

Appliances such as microwaves, stoves/ovens, refrigerators, dishwashers or garbage disposals can be found in campus apartments and in some residence hall common areas. Students are expected to understand how to use and clean up after using these appliances. If the appliance is not working properly or is damaged in any way, submit a request via Bronco Fix-It.

Lab chemical disposal:

Environmental Safety and Emergency Management is responsible for the handling and disposal of lab waste on campus. Environmental Safety and Emergency Management shall make arrangements to properly dispose of all materials in a legal manner at a licensed chemical waste facility. To request a chemical pickup, call (269) 387-5590.

For more information on the disposal of hazardous waste, visit the Environmental Safety and Emergency Management Hazardous Chemical Disposal page.

Landscape:

See ground, campus.

Landscaping:

See ground, campus.

Landscape design:

See flowers and plants.

Level of Service Standards:

View Level of Service Standards to see the defined and explained levels of service that can be expected from Western Michigan University's Maintenance Services Unit.

Lifts:

See elevators.

Light bulbs:

See lighting.

Lighting (building interior, exterior, parking lots, streets, and walkways):

Facilities Management will receive all lighting issues via Bronco Fix-It and assign the request to the proper department responsible for that category of lighting.

Any lighting issue that presents an immediate threat to someone’s safety or security should be reported to the Facilities Management Service Center by calling (269) 387-8514 Monday through Friday, 7 a.m. to 5 p.m.

After hours and on weekends or holidays, lighting emergency issues should be reported to the WMU Department of Public Safety by calling (269) 387-5555.

Lockers:

Facilities Management is responsible for contacting the departments responsible for repairing lockers. If you are experiencing a problem with your locker, submit a Bronco Fix-It request and Facilities management will assign the job to a locksmith or carpenter depending on the nature of the issue.

Locks, keypads, and push button:

All University locks, electrical and mechanical, will be sent to the campus locksmiths. If any lock is malfunctioning or damaged in any way, submit a request via Bronco Fix-It.

Locks, door:

See door locks, or keys.

Locker rooms:

See restrooms.

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Mail, incoming and outgoing:

  • All incoming campus mail is dropped off to the Mail Services department, a function of Logistical Services, every morning from the U.S. Post Office at 7:45 a.m. Once the mail is received, it is sorted and delivered to the appropriate department. For more information on incoming mail, forwarding mail, or to make changes to your campus address, visit the Logistical Services Incoming U.S. Mail page.
  • At the same time that the incoming mail is delivered to the rightful inbox, the department’s outgoing mail is picked up and taken back to Mail Services to be delivered to the U.S. Post Office. For more information on outgoing mail, or to locate your department's ZIP code extension, visit the Residence Life Mail Service page.
  • For information about campus mail, visit the Mail Services site or call Mail Services Receiving and Distribution at (269) 387-8812.

Maintenance:

Facilities Management is responsible for the maintenance and repair of campus buildings and most equipment. To learn more about the Maintenance Services division of Facilities Management, visit the Maintenance page. From there you can access Bronco Fix-It and submit a request for service. To learn how to submit a request for service, watch the video, "WMU How to Submit a Request for Service."

Maintenance stores:

Maintenance Stores is located in the Campus Services Building as part of Logistical Services. Maintenance Stores is responsible for housing all parts necessary to complete the work orders submitted via Bronco Fix-It.

Manhole covers:

If a manhole cover is missing or damaged and is unable to perform the job of covering the manhole, it could present a threat to those who do not recognize it in time. If a manhole cover is missing or damaged, call the Facilities Management Service Center at (269) 387-8514 and inform them about the location of the unprotected manhole.

Maps:

See campus maps.

Markers, dry-erase:

See dry-erase boards.

Mechanical equipment:

Facilities Management is responsible for repairing and maintaining all General Fund mechanical equipment on campus. Specialized departmental equipment will be the responsibility of the department if the equipment requires special training or education to operate or fix. To report a mechanical equipment failure, submit a request via Bronco Fix-It.

Media equipment:

For media equipment or classroom technology issues and outages, contact the individual or department responsible for the maintenance or setup of the equipment for that room. If you are unsure of the necessary contact, you can contact the classroom technology help desk by phone at (269) 387-5041, by email or by submitting a support case.

Mercury, removal:

See lab chemical, disposal.

Microphones:

See classroom technology.

Mirrors:

See glass replacement.

Mowing, lawns:

See flowers and plants.

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Natural gas:

Facilities Management supplies all natural gas flow to the resident halls, apartments and campus buildings.

If you are experiencing an issue with the natural gas piping in your building or smell natural gas at any time call the Facilities Management Service Center at (269) 387-8514.

Networking:

See data/Ethernet (jacks).

Noises (from systems, equipment, piping, etc.):

Noise is a product of any mechanical system or equipment and is not always a sign that something is wrong. However, the type of noise that is being made can tell you a lot about how the system or equipment is running. Some noises that may indicate something is not running properly include grinding, screeching, loud banging, snapping or cracking. If any of these noises are causing disruptions or a possible threat to someone’s safety, security or sanitation, call the FM Service Center at (269) 387-8514.

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Odor problems:

All strange or persistent odors in campus buildings or on campus property should be submitted via Bronco Fix-It.

If the odor could be from something potentially threatening such as natural gas or hazardous waste, call the FM Service Center at (269) 387-8514.

Office equipment:

Facilities Management is responsible for the maintenance and repair of all campus property but will not pay to replace that property. If there is an issue with your office equipment or furniture, submit a work order via Bronco Fix-It and a skilled trades worker will evaluate if the equipment or furniture can be repaired at a reasonable cost to Facilities Management.

If it is unable to be fixed at a reasonable cost, the department must pay to have the furniture or equipment replaced.

On-campus housing:

See apartments, or residence halls.

On-campus living:

See apartments, or residence halls.

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Painting:

All painting on campus is the responsibility of Facilities Management. Without legitimate reasoning as to why your space or area should be painted, Facilities Management will not dispatch painters to your area. To find out if your reason makes your space eligible to be painted, call the Facilities Management Service Center at (269) 387-8514.

Panel, solar:

See solar panels.

Parking (parking services):

Western Michigan University monitors designated parking lots in which only vehicles with purchased parking permits may park from 7:30 a.m. to 5 p.m. Signs are located in the parking lots showing which permits are allowed.

From 5:01 p.m. to 7:29 a.m. the following morning, the parking lots may be used publicly by anyone with or without a parking permit.

If your car is located by a Parking Services officer in a lot that it is not allowed, or without a parking permit, the vehicle will be ticketed and possibly towed. To learn more about parking permits, visitor parking or Parking Services, visit the Parking Services page.

Parking lots:

See asphalt repair.

Pavement:

See asphalt repair.

Personal protective equipment:

See safety equipment.

Pest control:

See animal removal.

Picnic table:

See furniture, outdoor.

Pictures:

Pictures, posters and wall hangings are allowed in residence halls, campus apartments and faculty offices. 3M removable adhesive tape and hooks work well with supporting pictures and posters. If hanging the picture or poster causes significant damage to the wall supporting it, there may be a maintenance fee charged to your account at the end of the year.

Planning/engineering:

The Facilities Management Planning and Engineering divisions offer planning and engineering support and services.

For more information, visit the Facilities Management Planning website or the Facilities Management Engineering website.

Plants (indoor/outdoor):

See flowers and plants.

Plumbing:

Facilities Management is responsible for all plumbing on campus. If you are experiencing an issue with the plumbing in your dorm or apartment, or notice a problem with the plumbing in a General Fund building, submit a request via Bronco Fix-It.

If a building’s plumbing is causing an immediate threat to someone’s safety, security or sanitation, call the FM Service Center at (269) 387-8514.

Also see water.

Pools:

See swimming pool.

Post office:

See mail, incoming and outgoing.

Posters:

See pictures.

Power loss:

See power outages, electrical service or circuit breakers.

Power outages:

Facilities Management can monitor the power distribution throughout the entire campus. If you are experiencing a power outage, call the FM Service Center at (269) 387-8514.

Power plant:

Facilities Management is responsible for running and maintaining the Beam Power Plant. The plant uses two 4-mega-watt gas turbines that provide the entire campus with electricity and steam for heating.

Problem:

See Bronco Fix-It or damage (repairs).

Projectors:

See classroom technology.

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Ranges (gas and electric):

See stoves.

Recreation:

See athletic facilities.

Recycling:

All recycling on campus is handled by Landscape Services. For all recycling information and locations, visit the Recycling page.

Remodeling:

All campus renovations are handled by the Facilities Management Projects and Construction Division. A Bronco Project Request Form can only be filled out and submitted by WMU faculty. To request a renovation, fill out a Project Request Form.

For more information on the Projects and Construction Division, visit Projects and Construction.

Renovation:

See remodeling.

Residence halls:

Residence halls are maintained by Facilities Management but are a part of WMU Residence Life. For more information on the WMU residence halls, visit the Residence Life page.

If you are living in a residence hall and are in need of maintenance, submit a request via Bronco Fix-It.

For information on what is and is not allowed in the residence halls along with other helpful information, check out the new student page.

Request for services:

Bronco Fix-It is the Facilities Management online service request system. To learn how to submit a request for service, watch the "WMU How to Submit a Request for Service" video.

See Bronco Fix-It, maintenance or damage (repairs).

Restrooms:

Restrooms are regularly cleaned by Building Custodial and Support Services. If there is an issue with the restroom equipment or a waste hazard that needs to be cleaned, submit a request via Bronco Fix-It and we will contact the departments responsible.

Roadways:

See asphalt repair.

Roofs:

Facilities Management is responsible for the maintenance and upkeep of all campus buildings. If you notice damage to a roof and it could possibly cause a hazard within the building, do not submit a Bronco Fix-It request. Call the Facilities Management Service Center at (269) 387-8514 Monday through Friday, 7 a.m. to 5 p.m., or the Department of Public Safety at (269) 387-5555 at all other times.

Also see building exterior.

Room access:

See locks, keypad and push button.

Room reservation:

See classroom/ room scheduling.

Rugs:

See floors or carpeting and carpet cleaning.

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Safety equipment (personal protective equipment):

Western Michigan University has a policy to ensure that its employees are provided with the proper personal protective equipment when operating in areas that are potentially hazardous. Examples of personal protective equipment include: safety glasses, face shields, respirators, gloves, hard hats, safety-toed shoes and hearing protection. For more information on personal protective equipment or other safety policies at WMU, visit the Environmental Safety and Emergency Management’s Policies page.

Safety issues:

See emergency.

Screens, computer:

See classroom technology.

Screens, window:

Facilities Management is responsible for all window screens on campus. If your window screen is ripped, broken or prohibiting your window from functioning properly, submit a request via Bronco Fix-It.

Security:

See emergency.

Service request:

See Bronco Fix-It.

Shelving:

A student living in a residence hall or campus apartment is not allowed to request the addition of furniture, only the repair of broken furniture. If your shelf that came with the apartment or dorm room has been broken, submit a request via Bronco Fix-It.

A staff member may request that shelving be added to their office by completing a Bronco Project Request Form.

Showcase:

See display cases.

Showers:

All showers in residence halls and apartments are repaired by Facilities Management. After every school year, the showers are cleaned and inspected to be ready for the following school year. During the school year, students in residence halls and apartments with private showers are responsible for cleaning their own showers and should submit a request via Bronco Fix-It if they are experiencing difficulties.

Shower curtains in residence halls and campus apartments are replaced by Residence Life if ripped or damaged in any way and should be reported via Bronco Fix-It. From there, Facilities Management will contact Residence Life and the curtain will be replaced by the Residence Halls cleaning contractor.

Also see plumbing.

Sidewalks:

Landscape Services is responsible for the installation and repair of all campus sidewalks. To report a broken or damaged sidewalk, call the Facilities Management Service Center at (269) 387-8514, and provide them with the location of the sidewalk that needs repair.

Smells (odd/strange/unusual):

See odor problems.

Smoke detectors:

The installation and maintenance of smoke detectors in all General Fund buildings, residence halls and campus apartments is the responsibility of Facilities Management. If your smoke detector is not working properly and needs to be replaced, submit a request via Bronco Fix-It.

See alarms.

Snow:

See grounds, campus or snow and ice removal.

Snow and ice removal:

Landscape Services is responsible for all snow and ice removal on campus. To learn more about the snow removal procedure, visit Landscape Services Snow Removal Procedure.

Solar panels:

Western Michigan University is making moves to become more sustainable and to reduce its carbon footprint. One way it is doing this is by installing a field of solar panels to generate clean energy from the sun to help power the University and reduce the amount of carbon dioxide emitted by gas-powered vehicles. For more information on solar panels or the electric vehicle charging stations, visit the Office for Sustainability’s Electric Vehicle Chargers page.

Also see charging stations (electric vehicles).

Sports facilities:

See athletic facilities.

Stations:

See charging stations (electric vehicle) or solar panels.

Steam:

Steam is utilized on campus to heat, cool, cook and humidify in some areas. The steam utilized this way is a byproduct of the creation of electrical energy from natural gasses. It is then harnessed within WMU's Beam Power Plant and used to create more electrical energy from the thermal energy of the steam being transferred into mechanical energy by turning a turbine thus creating further electrical energy used to power campus.

Stock room:

See maintenance stores.

Stoves (gas and electric):

Stoves are located in campus apartments and some residence halls. To report a problem with your gas or electric stove, submit a request via Bronco Fix-It.

If you have a gas stove located in your apartment or residence hall and smell natural gas, make sure that all burners are turned completely off then call the FM Service Center at (269) 387-8514.

Swimming pools:

  • Facilities Management is responsible for the maintenance and cleaning of the swimming pools at WMU. The pools are located in the Student Recreation Center and Lawson Ice Arena and are open for swimming to students and the public.
  • To report a problem with a swimming pool, submit a request via Bronco Fix-It.
  • For more information on the Student Recreation Center pool, visit the Pools and Saunas page.
  • For more information on the Lawson Ice Arena's Gabel Natatorium, visit the Aquatics page.

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Tables:

See furniture, classroom or furniture, indoor.

Technical support:

See media equipment.

Temperature controls:

Facilities Management can remotely change the temperature in most General Fund buildings on campus. If your building is at an uncomfortable temperature and you would like it raised or lowered, call the FM Service Center at (269) 387-8514.

If you are in a residence hall and it is too cold in your dorm room, watch the “WMU Residence Hall Heating How To” video to learn how to raise or lower the heat in your room. Also see heating.

See Frequently Asked Questions.

Thermostat:

See temperature controls.

Tile (ceiling):

Facilities Management will replace all damaged or broken ceiling tiles on campus. To report damaged or missing ceiling tiles, submit a request via Bronco Fix-It.

Tile (floor):

See floors.

Tile (walls):

Some areas on campus have wall tiles instead of wallpaper for décor. Facilities Management is responsible for repairing and maintaining these wall tiles. To report damaged or missing wall tiles, submit a request via Bronco Fix-It.

Toilets:

See plumbing.

Trash receptacles:

See dumpsters.

Trash removal:

Custodial Services is responsible for collecting all trash and recycling in all buildings on campus. To view the Waste and Recycling Removal Policy, visit the Waste and Recycling page.

If you notice waste or recycling that needs to be removed, call Building Custodial and Support Services at (269) 387-8085.

Trees and shrubs:

See flowers and plants.

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Vacuums:

Residence Life supplies a vacuum to each residence hall that can be borrowed from the front desk. To find out your residence hall’s vacuum policy, visit the Residence Hall page, locate your residence hall’s office or front desk phone number, and then see what is required to acquire the vacuum.

If you live in a campus apartment, vacuums are not provided. It is the responsibility of the residents to acquire their own vacuum.

Vandalism:

All vandalism on campus grounds should be reported to the Department of Public Safety at (269) 387-5555. Once public safety has been notified, they will contact Facilities Management and the damage will be assessed and handled properly.

Vending machines:

Vending machines on campus are filled and maintained by WMU Auxiliary Enterprises. If a machine is empty or broken, visit the Vending Services page. Access the “Refunds/Repairs” link and then click the Snacks, Cold Drinks or Hot Drinks category depending on the machine you are reporting. Complete the form and submit.

Vomit:

See biohazardous waste.

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Wall hangings:

See pictures.

Washing machines:

All washing machines located in residence halls and some campus apartments (Arcadia Flats and Stadium Drive Apartments) are maintained by an outside vendor. To report a problem with a washer or dryer, please call CSC Serviceworks at 1-877-264-6622.

All washing machines located in Western View Apartments are maintained and repaired by Maintenance Services. To report a problem, submit a request via Bronco Fix-It.

Waste:

See biohazardous waste.

Waste disposal:

See hazardous waste disposal.

Water:

All campus utilities are supplied by Facilities Management. If your building, apartment or residence hall is not receiving water, call the FM Service Center at (269) 387-8514.

Also see plumbing.

Water closet:

See restrooms.

Water damage:

Water damage should be reported via Bronco Fix-It unless it is causing a threat to someone or something’s safety or security. However, in the event of a flood or threatening damage to the ceiling or floor, call the FM Service Center at (269) 387-8514.

Water mains:

Water mains are located throughout campus underground. If you notice excessive flooding in a particular spot on campus, or see water shooting into the sky, call the FM Service Center at (269) 387-8514.

White boards:

See dry-erase boards.

Wildlife:

See animal removal.

Window coverings:

See blinds (window) or draperies.

Window screens:

See screens, windows.

Windows:

See glass replacement.

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