Process for Access in Fall 2021

Counseling and Psychiatric Services have created the following process for access to care, in accordance with WMU masking policy. Eligibility for services is offered to

  • Currently enrolled Western Michigan University students
  • Ongoing therapy may be limited to local students based on needs and volume
  • For intake and initial assessment, students must reside in Michigan

Students not able to be served by Counseling Services based on our scope of practice and the student's location will be referred to outside resources as needed.

Students New to Counseling

Students who meet the eligibility requirements and are new to Counseling Services have two options when seeking their first appointment.

Option 1: Walk-in when you'd like to start

  • Fully-vaccinated students (as identified by their health survey badge) seeking care in Counseling Services may check in with registration on the main floor and then proceed to Counseling Services. Students will be required to wear a mask until showing a badge to Counseling staff for verification to remove mask*.
  • Students who are not fully-vaccinated (as identified by their health survey badge) must wear a mask at all times while in the building. Counseling Services administrative staff will make a telehealth appointment for these students in one of two ways:
    • Scheduled for a later date and or time, or
    • Immediately if resources on-site are available.

Option 2: Schedule an initial visit ahead of time

Students may contact Counseling Services administrative assistants by phone at 387-1850 for scheduling.

  • Fully-vaccinated students who have submitted verified documentation may be offered an in-person* appointment at the earliest convenience.
  • All others will be offered a telehealth appointment.

Follow-up appointments for Counseling

For follow-up appointments for Counseling Services clients, administrative assistants and counseling providers will work with students to determine the best appointment type for their care—either telehealth or in-person—in accordance with WMU masking policies and current eligibility.

All appointments for  Psychiatry, Psychiatric Social Work and Nutrition

Administrative assistants and providers will work with students to determine the best appointment type for their care—either telehealth or in-person—in accordance with WMU masking policies and current eligibility. Some providers may choose to require a mask to be worn during in-person appointments even if a student has a verified vaccination.

*In-person sessions may be modified should local, state or federal health guidelines change.