Primary Care Telehealth

Health center staff have returned to seeing many visits in person. We're asking patients with symptoms that indicated a possibly contagious condition to continue to use telehealth.  Most appointment types can be scheduled through the patient portal. Students who are taking online classes are welcome to schedule a telehealth visit for most visits.

Using Telehealth

Students, faculty, staff and their dependents are eligible to use primary care services via telehealth if they reside in Michigan. Many visit types are appropriate for a telehealth visit. Your provider will determine if your symptoms can be treated this way. Some typical telehealth visits include:

  • Aches and pains
  • Allergy or asthma symptoms
  • Anxiety, depression, stress
  • Cold and flu symptoms, including fever
  • Cough
  • Headache
  • Ear or eye problems
  • Medication rechecks
  • Nausea, vomiting, diarrhea
  • Sexual health concerns, including contraceptive counseling
  • Sore throat
  • Urinary problems
  • Follow-up care for many conditions

How to Get Started

Make an appointment
Go online to the patient portal or call the health center at (269) 387-3287 to make an appointment.

  • If a copay or other charges are expected, you'll be given instructions to pay by phone.

Complete preliminary forms
Before your visit, you'll be asked you to log in to the patient portal to sign a telehealth consent form.

Here's a quick visual step-thru. After you login to the patient portal, you'll see:

Questionnaire-indicator graphic

Click on "1 Questionnaire", and be brought to this screen with your appointment and the associated questionnaire. Click "Complete Questionnaire":

appointment confirmation with link

Then you'll be presented with the consent for telehealth. Follow steps outlined in the graphic. Download PDF consent, read, checkbox, print name, submit:

If your visit is for anxiety, depression, or stress you'll also be asked to complete a survey two hours before your visit starts. The survey will also be issued through the patient portal.

Just before your appointment

When the appointment time approaches, your provider will send an email to your address with a link to start the WebEx visit. Use your laptop, desktop computer or phone with a camera to join the meeting. 

The meeting will start around the appointed time. Do not be too concerned if the provider is running a few minutes late. Keep refreshing your email. Call only if the provider is more than 15 minutes late.