Normal fall/spring hours *
Monday through Thursday: 8 a.m. to 10 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: noon to 10 p.m.
* Open limited hours on breaks and closed on holidays
Normal summer hours *
Monday through Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: closed
* Open limited hours on breaks and closed on holidays
Location
The Help Desk is located in room 2034 of the University Computing Center.
After hours help desk
An after hours help desk provides support for Bronco NetID, password and Elearning issues when the on campus help desk is closed. Please note that other types of issues will be escalated to the on-campus help desk for resolution during normal business hours. To reach the after hours help desk, call (269) 387-4357 and select option 1.
To report an after-hours campus-wide or system emergency, e.g. Elearning or GoWMU is down, call (269) 387-4357. Appropriate action will be taken in the event of an emergency. Non-emergencies will be handled during normal business hours.
News
Turn off Windows Update Delivery Optimization
November 10, 2016
It is on by default and can negatively impact your network performance.
WMU Wi-Fi connections changing June 6
May 24, 2016
Effective June 6, the WMU Wi-Fi SSID tsunami will change to WMU Open. Devices set to automatically connect to tsunami will need to be reconnected to the new SSID. Whenever possible, the WMU community is encouraged to connect to WMU Secure, our secure Wi-Fi network. See instructions for using WMU Secure. Questions may be directed to the Help Desk at (269) 387-4357, option 1.
Chat-based help is now available for Elearning 24/7
February 17, 2016
A new "Chat now!" banner has been added beneath the calendar on the Elearning home page. Clicking on the banner will bring up a chat window where students, faculty and staff can receive assistance with questions related to Elearning.