Self-Help Resources
Knowledge Articles
Visit gowmuHow do I...
- Set up Duo two-factor authentication
- Reset my password
- Connect my device to the network
- Install Microsoft Office
Service Status
Check the Help Desk blog
Departmental Support
Find Your Department IT or LAN Manager
Expectations
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.
View the SLESLE Matrix
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.
View the MatrixGet Help Now
Phone, email, case, or walk-in
Hours of operation:
Phone support
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: Closed
Sunday: noon to 5p.m.
Walk-in support
Monday through Friday: 8 a.m. to 5 p.m.
Saturday & Sunday: Closed
Semester breaks and observed holidays may impact hours of operation. For details, please see here.
Walk-in Support Location
The Technology Help Desk is located on the second floor of the University Computing Center building.
