2FA Device Management

The Duo Device Management Portal allows you to reactivate Duo Mobile if you have replaced your primary 2FA device as well as add an additional 2FA device to use as a backup if your primary device is unavailable.

step 1: access Duo device management portal

To access the Duo Device Management portal, log in to any 2FA-enabled service, such as GoWMU or the VPN. When the Duo prompt displays, select Settings at the top followed by My Settings & Devices. You will need to authenticate with a second factor before you can manage your settings using one of the options below:

  • If you have lost or replaced your device, select Enter a Passcode and then click Text me new codes. You will receive a text message with Duo passcodes, enter the first passcode in the box and click Log In. Once logged in, we recommend that you Reactivate Duo Mobile.
  • If you have an additional 2FA-registered device available, click Send Me a Push and then approve the request on your device.
  • If you have changed your phone number and you do not have an additional device configured on your account, you will need to contact the Help Desk for assistance. The Technology Help Desk can be reached at (269) 387-4357.

New Device? Reactivate Duo Mobile

If you replace your device, you will need to reactivate Duo Mobile to begin receiving Duo push notifications again. 

  1. Log in to the Duo Device Management portal using the instructions above.
  2. Click the Settings icon next to the device that needs to be reactivated.
  3. Click Reactivate Duo Mobile.
  4. Verify the phone type and click Continue.
  5. Install Duo Mobile by Duo Security (if not already installed).
  6. Open Duo Mobile, tap the + icon and scan the QR code on the screen. 
  7. Duo Mobile is now reactivated.

Add a New or Additional Device

  1. Log in to the Duo Device Management portal using the instructions above.
  2. Click Add another device.
  3. Follow the instructions to register an additional device.