We use a screen sharing tool called TeamViewer to allow Help Desk support staff to remotely troubleshoot your issue. TeamViewer is used to better understand your issue and reduce the time needed to solve it. You will be able to see everything that is done while support staff are accessing your computer and nothing will be viewed without your permission. Once the problem is resolved, access will be stopped and entry will not be gained again without you initiating it.
Please note: for quality assurance purposes, the screen sharing session will be recorded, and stored for 90 days.
You must call the OIT Help Desk to initiate a remote support session.