Using W-Exchange Voicemail

Setup your Voicemail

The first time you access the W-Exchange voicemail system, you will be prompted to set your greetings and choose your voicemail PIN.

  1. Press the voicemail key on your phone or dial 7-3000.
  2. Enter the PIN provided to you by your telephone customer service representative, followed by the pound (#) key.
  3. Follow the prompts to:
    Record your name
    Record a default greeting
    Setup a new PIN between 5 and 15 digits. Your new PIN can not include all the same digits [11111], all consecutive digits [12345] or your phone extension.
    Choose whether or not you are listed in the directory (This setting allows callers to use a voice interface to reach you. The people search directory is not affected by this setting.)
  4. Once completed, you will hear “you have finished enrollment.” You may now hang up.

Changing your Greetings

  1. Press the voicemail key on your phone or dial 7-3000.
  2. Enter your PIN, followed by the pound (#) key.
  3. press 4 for setup options and choose 1 to change your greetings.

At a minimum, it is recommended that everyone setup a personal greeting. For those who want more control over their voicemail greeting, the following greeting types are available. 

  • Standard Greeting: This greeting plays during business hours based on the users work schedule.
  • Closed Greeting: When enabled this greeting plays after business hours based on the users work schedule. Business hours will be set to 8am to 5pm by default. Contact the Help Desk if you would like your business hours changed. 
  • Alternate Greeting: Turn on this greeting when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.")
  • Busy Greeting: Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently on another line, please leave a message.")
  • Internal Greeting: Turn on this greeting when you want to provide information coworkers might need to know. (For example, "I will be in conference room B until noon today.") When it is on, the internal greeting overrides the standard and closed greetings, and plays only to callers within your organization when you do not answer your phone.
  • Holiday Greeting: Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example, "Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.")

check your voicemail VIA email

W-Exchange voicemail will send a copy of your voicemail messages to your email inbox. 

  • Emails will be delivered with a .wav audio file of the message attached. 
  • Once an email is marked as read, the message will also be marked as read by the voicemail system.
  • Deleting a message from your email will delete the message from your voicemail box.

CHECK YOUR VOICEMAIL AND CHANGE YOUR Pin VIA Web 

The W-Exchange voicemail web inbox lets you manage your settings and any voice messages you receive.

View Voicemail WEB Inbox

Login with your Bronco NetID and password. You will need to connect to WMU's VPN when accessing the W-Exchange voicemail web inbox off campus. Using the web inbox, you can...

  • Compose new voice messages
  • Play, reply to, forward, or delete the voice messages you receive.
  • Access and restore deleted messages. (Deleted messages are recoverable for 7 days.)
  • Change your voicemail PIN

Check your voicemail using a non-campus number

  1. Dial (269) 387-3000
  2. Press # once you hear the WMU voicemail system greeting
  3. Enter your 5-digit ID followed by # (ie. 7-1000#)
  4. Enter your PIN followed by #

User Guides 

Voicemail Transition

Western Michigan University is in the process of migrating to the new W-Exchange voicemail system. For information about known issues and differences between the two voicemail systems, please visit the Voicemail Transition page.