Coordinator Network Accounts

Job description

Job code: 009604
Pay grade: E
Pay type: Nonexempt/hourly

General summary

Creates end-user accounts for access to the University’s networks.

Major duties

  • Reviews requests for new user accounts and ensures they comply with University standards.
  • Creates user accounts to provide or restrict access to appropriate information technology resources.
  • Diagnoses and resolves users access problems. Documents repetitive problems and recommends technical solutions.
  • Maintains records of service requests.
  • Prepares analyses and reports of network users.
  • Monitors software license allocation and reports usage for license renewal.
  • Provides training to end-users or develops programs or documentation for end-user training.
  • Monitors access to secured areas and ensures access policies are maintained.
  • Ensures the accuracy and confidentiality of all data input and output.

Minimum qualifications

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

Required education

  • Some college coursework from an accredited institution.

Required experience

  • One year’s relevant experience.
  • Customer service experience.

Physical requirements

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Working conditions

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2017-07-21

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.