Two-Factor Authentication Self Help

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Frequently asked questions

How does two-factor authentication work?

Two-factor authentication (or 2FA) adds an extra layer of security by sending a notification to your mobile device when you log in so that you may verify that it is you logging in and not a criminal. 

Do I have to use 2FA every time I log in?

No! We highly recommend you use the Remember Me option when logging in, which will allow you to be remembered on that device (using the same internet browser) for 30 days. This means you will only need to use 2FA to log in once per month on each of your devices.

What if I replace my smartphone?

You can reactivate Duo Mobile on your new device by using the Duo Device Management Portal. Please visit our 2FA Device Management page for instructions.

What if my phone is lost or not available?

If you do not have access to your smartphone, you can still access your WMU account. Please see our 2FA backup options page to prepare yourself. 

What if my device does not have an internet connection?

 If you do not have access to an internet connection with your mobile device or tablet, you can still authenticate with Duo using a passcode from the Duo mobile app.

What if I get a new phone number?

If you have changed your phone number and you do not have an additional device configured on your account, you will need to contact the Help Desk for assistance. The Technology Help Desk can be reached at (269) 387-4357.

What if I don't have a smartphone?

We have alternate 2FA options if you do not have a compatible smartphone or tablet.