CIO Updates

Tom Wolf, CIO

April 2018 (continue below for the May 2018 edition)

Congratulations WMU graduates! Thanks for rocking out Miller Auditorium on April 28. I'm excited for all of you as you move into the next phases of your lives. And speaking of phases, who is ready to phase W-Exchange Teams into their everyday activities? The Microsoft Office 365 Teams, Groups, Chat and Planner services are now available to all WMU students, faculty and staff. Hopefully you have seen the flyers and post cards advertising these newly activated functions of the W-Exchange system.

Meet your new collaboration solution, W-Exchange Teams.

If you are interested in learning more about these exciting new services check out the W-Exchange website where you can find additional information about OneDrive, Notebook, Site, Planner, Chat and other Teams related functions. You will also find links to an interactive demo, a large number of Microsoft training videos and instructions for downloading Teams to all of your devices. If you are planning a "team" based activity then let W-Exchange Teams serve as the hub of all your teamwork related activities.

Technology Help Desk staff at their new location Walk-in Technology Help Desk moves: On Monday, April 30 the walk-in area of the Technology Help Desk moved to a new location. It is still located on the second floor of the University Computing Center but now at what used to be the computer lab check-in desk. The Help Desk staff is extremely excited to be serving their clients at this new location. If you happen to be in the neighborhood, please stop by and let us know what you think of this new location.

President Edward Montgomery with student intern Austin LeeAustin Lee wins award: Congratulations are in order for Media Services student intern Austin Lee. His public service announcement video promoting a smoke free WMU campus took first place in a WMU sponsored contest. Austin's video will be shown during various Bronco sporting events and other campus activities.

Email best practices: Multiple departments on campus collaborated to develop two email best practices documents aimed at helping WMU  students, faculty and staff more efficiently utilize the email functions found in WMU's W-Exchange collaboration suite.  One document is for employees and the other is geared towards students.

Single Number Reach: Tired of missing phone calls? Tired of maintaining multiple voicemail boxes? If you have a WMU VoIP phone, our telecommunications team may have a solution for you. It is a service called Single Number Reach. I have been using it for years now and with Single Number Reach, calls to my desk phone ring simultaneously on my cell phone. It can actually ring on up to four additional phones at the same time. Read more about this productivity enhancing service.

Enrollment Management Office of Technology newsletter: Check out the inaugural Enrollment Management Office of Technology (EM-Tech) monthly newsletter. Included in this first newsletter are some interesting articles about Microsoft System Center Configuration Manager, Salesforce, Admitted Student events and the EM-Tech ticketing system.

Free Office 365 for current students and employees personal useFree Microsoft Office 365 ProPlus: The Office of Information Technology has an arrangement with Microsoft that allows all currently enrolled students and all currently employed faculty and staff to receive up to five downloadable copies of Microsoft Office 365 ProPlus for free! You may also download free versions on your smart phones and tablets. Word Online, Excel Online, PowerPoint Online and OneNote Online are also available along with 1 teerabyte of Microsoft OneDrive cloud storage.  See the acceptable use policy, terms of service and help and support information. These products are intended for personally owned devices. Microsoft products on University owned devices are the responsibility of your respective network administrator or IT support person. Questions should be directed to the Technology Help Desk at (269) 387-4357, option 1.

Bronco Fixit: Hey students, have you ever had an issue with a service on campus and not known who to contact? Well the Office of Information Technology and WMU Facilities have taken a step towards streamlining the student issue resolution process by working together to integrate our two work request systems. Bronco Fixit now has full integration with our Technology Help Desk trouble ticket system, ITDirect. If you have an issue with a service on campus you can now go to the Bronco Fixit system or contact the Technology Help Desk and you are on your way to a quick and painless resolution! Collaboration. Cooperation. Integration. Way to go Facilities and Technology Help Desk!

OIT student employees fund: The Office of Information Technology would like to thank all the OIT student employees who participated in this year's student appreciation week OIT student employees fund essay contest. This contest originate in 2016 as a way to honor the memory of long time OIT employee and computer labs manager John Racine. Through the generous contributions of the OIT staff, the contest has continued into a second year. Congratulations to Brandon Brown, Faryami Ahmad and Jordan Manchip for their winning 2017 submissions. And to Rashiha Khan, Moriah Steele, Katlin Viar, Calvin Balk, Jonathan Nelson, Venezia Jones and Sam Williard for their honorable mention Subway card awards

You can donate to this worthwhile and fun filled competition through the Alumni and Development website by selecting the designation "OIT Student Employees Fund. I would like to personally thank everyone who contributed to the success of the 2016 and 2017 contests. Let's make 2018 even bigger and better!

Thank you Office of Information Technology culture and engagement committee for hosting a very successful May breakfast potluck. And special thanks to whomever it was that brought my personal favorite, BACON!

OIT culture and engagement committee breakfast potluck

May 2018

 In  1984 the Detroit Tigers won the World Series and their tagline for that amazing season was "Bless you Boys". This tagline signified the pride and enjoyment every Tiger fan felt that year. Well let me steal from that 1984 season by extending a "bless you seniors" to all the Computer Science students who participated in the April 17 Engineering Senior Design Conference. I spent the day sitting in room D-202 listening to one Computer Science Engineering project after another and left Elson Floyd Hall with a true sense of pride over what these outstanding Computer Science seniors were able to accomplish. Below is a complete list of the presentations along with the senior students and the sponsors of the projects.

Ticket Management Portal

Parker Loomis, Brennan Muir and Brandon Seager. Sponsored by Midwest Realty Group.

Canine Visual Acuity Testing Apparatus

Alex Ewert, Brandon Grothe, Samual Lewis and Chandler Miller. Sponsored by AcuiSee.

Habitat for Humanity Ramp Designer

Bishop and Cade Gillem. Sponsored by Battle Creek Area Habitat for Humanity.

WMU Lee Honors College Mobil Application

Benjamin Campbell, Peter Shutt and James Ward. Sponsored by WMU Lee Honors College.

Infrastructure as Code: Host Management Through Software

Justen Pacsai, Jonathan Pennington and Steven Steffey. WMU Department of Computer Science.

Wranglr for Nhanes

Jacob Darling, Apolinar Ortega and Antonion Ruiz. WMU Department of Statistics.

Campus Tours

Nick Pawlawski and Ken Rivard. WMU College of Engineering and Applied Sciences.

Local Business Web Development

Rawan Alfaraj and John Harvey. Samantha Parker.

Haenicke Institute for Global Education Grant Management System

Alan Alvarez-Mares, Samuel Kison and Omar Santana. Haenicke Institute for Global Education.

Daniel Mozel named University Innovation Fellow: If you had a chance this year to visit the student run interdisciplinary Makerspace located on the second floor of the University Computing Center then you probably met Daniel (Dan) Mozel. What you might not know is that Dan, a College of Engineering and Applied Sciences student, was recently named a University Innovation Fellow. If you find your way to the Makerspace (which is moving to the second floor of the library this summer) next fall, be sure to stop in and ask Dan about his trip to the University Innovation Fellows Silicon Valley Meetup. Way to go Dan! Read more about WMU Innovation Fellows.

eSports gaming computers in UCC labeSports gaming computers in the UCC computer lab: The eSports project is progressing nicely. In support of next fall's grand opening of WMU's first ever eSports arena, the Office of Information Technology has installed eight eSports gaming computers in the University Computing Center's second floor computer lab. If you are interested in helping OIT put these gaming computers through their paces, please speak with Aaron, Tyler or Dylan. They can fill you in on the gaming opportunities that will be available this summer.

Financial Aid orientation videoFinancial Aid video: Were you aware that the Office of Information Technology offers studio quality video production as a service? In fact, OIT's Media Services group creates, on average, over 200 videos every year. This video was recently created and designed to help orient students to the financial aid process.

Wi-Fi for WMU guests: WMU Guest is a Wi-Fi service created to provide all students, faculty and staff with a way to quickly grant their campus visitors access to the internet. The service uses a generic username of WMUGuest (case-sensitive) and a password that changes on the first day of each month. The password may be found on the Wi-Fi at WMU portlet in the middle column of GoWMU. WMU Guest is intended for campus visitors only. All WMU students, faculty and staff should use the WMU Secure Wi-Fi service when they access the internet with their devices. Learn more about WMU Guest.

Carol Olmstead: Where were you on May 9, 1973? Well I can tell you where current Office of Information Technology employee Carol Olmstead was on that date. She was right here on the campus of Western Michigan University starting her first day on the job as a WMU IT employee. Please join me in congratulating Carol on completing her 45th year as an IT professional at WMU!

InCommon research and scholarship: If you are part of WMU's research community, I would like to encourage you to check out this new IT service that allows you to take advantage of InCommon's federated identity services to more easily connect and share information with fellow researchers across the globe. If you would like to find out more, please contact Greg Lozeau or Leonard Peirce.

Raise the W: Raise the W is a podcast hosted by Tim Terrentine, WMU alumnus and Vice President of Development and Alumni Relations. Listen to stories of people who help make WMU great, including Lauren LaLonde's story. Lauren is a student in Lee Honors College and daughter of OIT's Associate Director of Enterprise Academic Applications Tim LaLonde.

Did you know? WMU's Central Authentication Service (CAS) login screen has a new look. The announcement box on the right now displays rotating IT security tips. In the event of a major IT security event, such as a widespread phishing attempt, an urgent notice will be displayed in this area. This is one more example of how the Office of Information Technology is trying to keep YOU in the know with respect to technology issues that may impact YOU! Questions about the rotating messages should be directed to Nancy Kroes.