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Many online services affected by three-day outage

Jan. 20, 2010

KALAMAZOO--Western Michigan University's student information system, Banner, will be unavailable for three days, from 11 p.m. Thursday, Jan. 28, to 11 p.m. Sunday, Jan. 31.

GoWMU, the University's secure intranet portal, will be accessible during the outage, but several key services offered primarily or exclusively through GoWMU will be unavailable. This includes payment and account information, course registration, and other features normally accessed through the My Work and My Self Service channels. Cognos reporting tools for faculty and staff will also be unavailable.

Students, faculty and staff are urged not to use any of these services between 11 p.m. Jan. 28 and 11 p.m. Jan. 31--even if a service appears to be operational--because it could result in lost work or files.

Key services not affected

Questions or problems should be directed to the Help Desk at helpdesk@wmich.edu or (269) 387-HELP (387-4357).

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Media contact: Tonya Durlach, (269) 387-8400, tonya.durlach@wmich.edu

WMU News
Office of University Relations
Western Michigan University
Kalamazoo MI 49008-5433 USA
(269) 387-8400