Campus Employee Dispute Resolution Services provides consensual resolution alternatives as an addition to the other complaint or grievance procedures available through the University or its collective bargaining partners. CEDRS may be used prior to pursuing other resolution options, or as a complement to other processes, in order to address interpersonal and interest-based issues not resolved by the rule-based resolution procedures.

CEDRS provides mediation and conferencing services whenever and wherever it is convenient for the people who are involved. We are available at any time and any place.

CEDRS may be especially helpful for:

  • Disputes, communication break-downs, and "personality conflicts" between supervisors and subordinates, co-workers, or colleagues;
  • Frustrations and disagreements related to perceived unfairness or lack of clarity or consensus regarding mission, vision, work assignments, goals, evaluations or expectations;
  • Interdepartmental conflicts.

Circumstances where CEDRS services will generally not be appropriate are:

  • Disputes primarily related to the interpretation of a collective bargaining agreement,
  • Cases involving claims of sexual harassment or employment discrimination,
  • Cases involving some types of discipline and/or discharge for misconduct, criminal charges or serious threats to persons or property.

Who may use CEDRS services?

Any employee may request CEDRS to help resolve a workplace conflict. Supervisors are especially encouraged to make use of this program, and are authorized to permit employees to participate in these services on work time.

How do I get started using CEDRS?

Once you contact CEDRS, the CEDRS Coordinator will provide a confidential consultation about your situation, and will help you choose which CEDRS service or other available resolution option may be of most assistance to you. If you choose to use one of our facilitated services, and our staff determines that your case is appropriate, CEDRS will contact all participants, will explain our services, and will encourage participation in the mediation or community conference. If all those involved agree to participate, impartial mediators are assigned to the case, and a one-to-three hour session is scheduled. Cases are often resolved during the first session.