Job description
General summary
Provides leadership, supervision and mentoring to resident managers in apartment complexes. Creates environments that positively influence student learning and growth through program development, management of facility needs, conflict resolution efforts and student behavior.
Major duties
- Participates in strategic planning process for resident life. Assists with the implementation of department and University sponsored retention efforts and programs.
- Advises and refers staff and students on diverse issues ranging from academic support to suicide and mental health issues. Responds to emergency and crisis situations.
- Assists in administering the student conduct process in conjunction with the assistant director for resident life student conduct.
- Participates in the creation and implementation of professional development and training opportunities.
- Manages departmental budgets and maintains supplies inventory. Reviews open work orders and warranty reports regularly.
- Collaborates with other student affairs staff to address ongoing apartment maintenance and facility emergencies. Oversees regular health and safety inspections.
- Hires, trains, evaluates and supervises staff and student employees.
Minimum qualifications
Required education
- Master’s degree in related field from an accredited institution.
Required experience
- Three years’ relevant experience.
- Formal training and experience in crisis intervention and conflict management.
- Supervisory or lead experience.
Required other
- Ability to work irregular shifts and extended hours, including weekend and holiday rotation.
Physical requirements
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Working conditions
Work is generally preformed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.