Assistant Director Educational Technology Support Services

Job description

Job code: 010716
Pay grade: H
Pay type: Exempt/salaried

General summary

Manages the planning, development, installation and maintenance of the University's enterprise educational technology systems and services.

Major duties

  • Installs, maintains, and administers cloud-based and local instructional technology systems, including testing of upgrades and patches.
  • Creates policies and procedures to ensure reliable and secure integrations between different instructional technology systems. Administers, maintains, and tests system integrations with relevant external and internal systems.
  • Initiates support requests with software vendors and tracks resolution.
  • Creates and maintains system and procedure documentation for instructional technology systems and system integrations.
  • Provides technical expertise for university-wide initiatives that incorporate instructional technology systems and integrations.
  • Drafts and implements project plans that deliver enterprise educational technology applications in a timely manner and within budget

Minimum qualifications

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

Required education

  • Bachelor's degree in a related field from an accredited institution.

Required experience

  • Five years' relevant experience.
  • Experience in administering information systems.

Physical requirements

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Working conditions

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2022-08-25

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.