Support Request Options
Use this page to request support from the EM-Tech team. We assist with EMCRM (Salesforce/TargetX), integrations, data questions, access requests, and related recruitment and admissions systems.
Most cases are resolved within two weeks. Requests that involve complex configuration, data dependencies, testing, or coordination with campus partners may require additional lead time.
When to Submit a Case
Submit a case if you need:
- Help with troubleshooting an issue
- Assistance with data or reports
- Changes to configuration or automation
- Support with integrations
- Guidance that requires review or follow-up
Please provide example records, names of reports, or direct links when submitting cases. If your request is time-sensitive, please include any deadlines in your submission.
EMCRM (Salesforce/TargetX) Support
System Access or Technical Requests
What Happens Next
After you submit a case:
- Your request is routed to and reviewed by the appropriate team member.
- We may follow up with questions or clarification. Keep an eye on case comments.
- You'll receive updates as your case progresses.
Computing Support
Computing support is provided by OIT and includes the following services:
- Hardware, printers, copiers, and peripheral devices
- Operating systems and software
- Purchases of hardware and software
To request assistance from OIT, submit a support request through goWMU. You may be required to log in using your Bronco NetID and password.