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… new senior director of International Student and Scholar Services An Educator's Mission: How Faten AlSharmani is … Kipkemoi’s amazing international aviation journey Raiyan Wasi turns classroom knowledge into real-world impact True … Harinie Narasimhan’s MBA journey Mechanical and aerospace engineering student finds possibility around every …

… these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases … performance. March 2026 1172 Calls Answered 18 sec Average Wait Time 2131 Cases Assisted 97 Cases Escalated 2034 Cases … 1495 77 1418 May 2025 1497 16 sec 1509 38 1471 April 2025 1305 11 sec 1310 44 1266 March 2025 1782 53 sec 1400 23 1377 …

… Provides leadership, overseeing instructional design services, team operations, and quality standards while … duties Oversees and contributes to instructional design services, including course development, instructional … distribution, and capacity planning to ensure effective service delivery and timely completion of projects. Provides …

… Administrative Redesign WMU is stepping forward at a pivotal moment in higher education by redesigning … provide more consistent support and establish shared service approaches where appropriate. Over time, this work … distributed across campus and handled in highly variable ways. This level of dispersion creates inconsistency, limits …

… Over the years, his professional focus has evolved toward improving how people experience and engage with … to connect faculty, staff, and students with the technology services they need to be successful. He supports user … Outside of work, he enjoys spending time with his family, walking, creating art, fishing, riding bikes, coaching youth …

… for detailed instructions. Dismissal appeal form Community service The volunteer time log has been retired, please log … information and follow the instructions on the Community Service page . If you need approval for any volunteer …

… staff (FTE): 30.79 Student assistants (FTE): 17.37 Use and services Library personnel handled 21,381 research queries … workshops reaching 16,743 participants. Annual gate count was 284,094 with 5,682 people coming into the Libraries in … items were checked out during the year (not counting renewals). WMU Libraries borrowed 3,838 items for WMU users from …

… staff (FTE): 33.10 Student assistants (FTE): 13.02 Use and services Library personnel handled 10,214 research queries … workshops reaching 6,767 participants. Annual gate count was 260,692 with 5,213 people coming into the Libraries in … items were checked out during the year (not counting renewals). WMU Libraries borrowed 4,139 items for WMU users from …

… office, the Zhang Career Center and business computing services. The organizational chart below shows the … Chair: Dr. Decker Hains Administrative Assistant II: Shauna Waltmire Phone: (269) 387-5837 Department of Marketing … peer-reviewed applied research and dedicated student services. How the college of business is structured and how …