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Help Desk Insights

Information Technology

… these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases … performance. March 2026 1172 Calls Answered 18 sec Average Wait Time 2131 Cases Assisted 97 Cases Escalated 2034 Cases … 1495 77 1418 May 2025 1497 16 sec 1509 38 1471 April 2025 1305 11 sec 1310 44 1266 March 2025 1782 53 sec 1400 23 1377 …

https://wmich.edu/it/helpdesk/insights

Bursar

Human Resources

… and oversees the University’s credit card merchant services program, including the evaluation and approval of … of transactions while supporting effective financial stewardship. Provides administrative and operational oversight … compliance, decision-making, and effective financial stewardship. Provides consistent, knowledgeable, and …

https://wmich.edu/hr/employees/staff/jobdescriptions/010904

Master of Social Work

School of Social Work

… Apply Info sessions 98% of College of Health and Human Services graduates working full time have a job related to … to change program or location cannot be guaranteed. Pathway to an MSW Learn more about our program options below: … with classes starting each fall. There are two different ways to schedule your program - either full-time (2 years, …

https://wmich.edu/socialwork/academics/grad

Teresa Lucas

Haenicke Institute for Global Education

… (269) 387-5890 Send an email Location 3107 Faunce Student Services Mailing address Study Abroad Western Michigan …

https://wmich.edu/global/directory/lucas-teresa

Teresa Lucas

Study Abroad

… (269) 387-5890 Send an email Location 3107 Faunce Student Services Mailing address Study Abroad Western Michigan …

https://wmich.edu/study-abroad/directory/lucas-teresa

WMU Wellness Playbook: Parent & Family Edition

Student Transitions

… this guide is to make WMU parents, families and supporters aware of the different resources and services available to them and their Bronco student. … New Student Orientation with their student. If you can't wait or maybe misplaced your original copy, we have you …

https://wmich.edu/transitions/wmichedutransitionsparentplaybook

Supervisor Information Technology Support

Human Resources

… team to ensure efficient delivery of technical support services to end-users. Oversees hiring, training, and … for end-user support services. Troubleshoots computer hardware and peripherals issues. Performs basic repairs or coordinates repairs for hardware and peripherals issues. Maintains supplies and …

https://wmich.edu/hr/employees/staff/jobdescriptions/011108

Starting Gate

Starting Gate

… students must demonstrate a promising idea for a product or service, which can be launched within a short period of … and joy, creating meaningful moments from afar. The company was founded by Owen Plumert. Sweets & Treats Baking Sweets & … was founded by geography major, Graeme Timmeney, and industrial/organizational behavior management major, Juan …

https://wmich.edu/startinggate

Sarah Hassle

Haenicke Institute for Global Education

… (269) 387-5890 Send an email Location 3313 Faunce Student Services Mailing address Study Abroad Western Michigan …

https://wmich.edu/global/directory/hassle-sarah

Sarah Hassle

Study Abroad

… (269) 387-5890 Send an email Location 3313 Faunce Student Services Mailing address Study Abroad Western Michigan …

https://wmich.edu/study-abroad/directory/hassle-sarah