Business and Finance

Student Complaint

Western Michigan University is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, staff, and administrators. Please refer to the Policy on Student Complaints found at http://wmich.edu/policies/a-z.

Students are encouraged to seek an informal resolution of the matter directly with the other party when possible. For matters where a resolution is not reached and you believe a policy has not been followed, please complete this form. It is essential to complete all fields so that your complaint can be directed to the appropriate Business and Finance staff member.

This form should be used if you believe a policy has not been followed by the following offices: Accounts Receivable, Accounting Services, Auxiliary Services, Environmental Health and Safety, Facilities Management, Human Resources, Purchasing, Logistical Services, Payroll and Disbursements, Public Safety, or any other office within Business and Finance.

Complaints may be submitted anonymously; however, without including your contact information, we will be unable to respond to you regarding the subject matter.

Complaint procedure

Step 1

As indicated above, the student should attempt to resolve the complaint by directly contacting the individual(s) involved, when possible. If the issue is not resolved, the student should contact the supervisor of the Business and Finance unit where the issue arose.

Step 2

If the student receives no response or an unsatisfactory response from the department and/or supervisor, they may then complete the Student Complaint Form below.

Step 3

The student who submitted the complaint will receive an acknowledgment of receipt from Business and Finance.

Step 4

A response will be provided to the student, and the complaint will be closed.

Step 5

Business and Finance will maintain documentation of the resolution and include it in the annual report on student complaints.

Complaint form

Full legal name (as enrolled)

First name

Middle name

Last name

Preferred name

Address

Address Line 1

Address Line 2

City

State

Zip or Postal Code

Contact information

Phone number

WIN

WMU identification number

Complaint

First date on which the event(s) or issue(s) occurred (required)

Name(s) of the person(s) involved (required)

Complaint details (required)

Please describe your complaint in detail. Include the names of persons, locations and dates involved.

What attempts have you made to resolve this complaint up to now? (required)

Please state who you contacted and what transpired.

Why do you think the complaint was not able to be resolved in your prior attempts? (required)

What resolution would you consider fair? What resolution do you seek? (required)

Any other information you want to provide?

Retaliation against a student for making a complaint is absolutely prohibited, and will be considered a serious violation of professional responsibility.

I hereby attest that the above information is true and accurate to the best of my knowledge. I will provide additional information and supporting documentation upon request. I hereby authorize you to disclose the information submitted to the campus/campus officials against which the complaint is filed. I understand that WMU Business and Finance may dismiss the complaint if an investigation determines that the complaint is without merit. I hereby affirm that I have executed this form on my own behalf of the specific purposes I described. (required)

By checking this box I confirm that I have read and agree to the above