Bronco Furniture Information and Frequently Asked Questions

 Furniture Categories

There are 3 main categories of furniture offered, (1) Seating, (2) Desks and Tables, and (3) Storage. All Seating and some Storage furniture are delivered fully assembled. Desks and Tables and most Storage furniture will require assembly by WMU skilled personnel.

Simple furniture purchases that are delivered fully assembled.

Browse the Bronco Furniture website to select from the variety of options offered in the Seating and Storage categories. Each item will clearly notate if the furniture item will be delivered fully assembled. Furniture will be delivered in packaging material that you will need to remove and dispose of.

Simple furniture purchases that are not fully assembled will require assembly by WMU skilled personnel.

Browse the Bronco Furniture website to select from the variety of options offered in the Desks and Tables and Storage items. Each item will clearly notate if the furniture item will require assembly.

This furniture is to remain in the packaging material and will be removed and disposed of by WMU skilled personnel.

Payment

Am I able to purchase the furniture offered on Bronco Furniture directly?

Yes. Once your online request has been completed, the supplier will contact you directly via email and phone to complete the order with your procurement payment information. All purchases are tax exempt.

Delivery & Installation

When will my furniture arrive?

Typically four to eight weeks after your order has been placed. Communicate directly with the supplier to confirm the date.

How is the furniture delivery coordinated if the product is fully assembled?

The supplier will deliver your furniture to you. Work with your supplier to coordinate scheduling and access to your building location. Remove and dispose of package material.

If my furniture needs assembly what do I need to do?

Two steps are needed:

Step 1: Place a Bronco Project Request once your online furniture order is complete. Once you place your Bronco Project Request, a work order will be issued. Construction Services will contact you to coordinate the installation process.

Step 2: Inform Construction Services once your furniture has been delivered to your office. Construction Services will work with you to schedule the installation.This furniture is to remain in the packaging material and will be removed and disposed of by WMU skilled personnel.

Prepare your space prior to installation: Have your office space ready to receive the furniture installation prior to the arrival of the WMU skilled personnel. Any additional work requested of the WMU skilled personnel may incur extra time and cost. 

What if there is damage or a problem with the delivered furniture?

Contact the supplier directly.

Warranty

Is there a standard warranty on the furniture products?

Yes, all furniture offered by Bronco Furniture has a warranty, typically 10 years for failing parts. Be sure to receive warranty information from the supplier.

How should warranty issues be handled?

Two steps are needed.

Step 1: Take a photo of the furniture label and a photo of the damage.

Step 2: Email your contact person where purchased.

process flow chart

 Furniture Product Process: Fully Assembled and Assembly Required

questions

If you have any questions or concerns with the Bronco Furniture process, who should I contact?