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Help Desk Insights

Information Technology

… these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases … performance. March 2026 1172 Calls Answered 18 sec Average Wait Time 2131 Cases Assisted 97 Cases Escalated 2034 Cases … 1495 77 1418 May 2025 1497 16 sec 1509 38 1471 April 2025 1305 11 sec 1310 44 1266 March 2025 1782 53 sec 1400 23 1377 …

https://wmich.edu/it/helpdesk/insights

Research Data Analyst

Human Resources

https://wmich.edu/hr/employees/staff/jobdescriptions/009699-0

Introduction to Data Analysis Using Excel

University Libraries

https://wmich.edu/library/events/data-analysis-using-excel-2026-08-11

Bachelor of Science in Exercise Science

Human Performance and Health Education

… Review Exercise Science coursework Student quote I was able to complete a field experience class my first … you're reading EKGs. You're doing hands-on tasks right away. — Ariana Burgeson, B.S.'25 Where you’ll be after … an environmental chamber, metabolic carts, body composition analyzers, cycle ergometers, and an underwater weighing …

https://wmich.edu/humanperformance/academics/exercise-science

Justin Varda

The Evaluation Lab

… foodie What inspired you to join the Evaluation Lab? I was inspired to join the Evaluation Lab because of my …

https://wmich.edu/evaluation-lab/directory/varda-justin

Form 1098-T

Accounts Receivable

… For more information on these credits, see IRS Publication 970 or consult your personal tax advisor. Obtaining a 1098-T …

https://wmich.edu/accounts-receivable/parents/form-1098t

Other Assessment Resources

Assessment

… conferences and more. Go to - https://lsv.uky.edu/scripts/wa.exe?A0=ASSESS&A0=ASSESS  and look on the right side of … - Division of Academic and Student Affairs University of Hawaii at Manoa - Assessment and Curriculum Support Center …

https://wmich.edu/assessment/toolkit/moreresources

Services

Kalamazoo Autism Center

… is often reduced to about 10-20 hours per week (but not always). When a child becomes school-aged, treatment may still …

https://wmich.edu/care-services/services

Supervisor Information Technology Support

Human Resources

… for end-user support services. Troubleshoots computer hardware and peripherals issues. Performs basic repairs or coordinates repairs for hardware and peripherals issues. Maintains supplies and equipment. Installs software, hardware, and peripherals. Provides project management …

https://wmich.edu/hr/employees/staff/jobdescriptions/011108

Staff Accountant

Human Resources

… Accounting Principles (GAAP). Experience with office software, including word processing, spreadsheets and presentation software. Desired qualifications Physical requirements Office or …

https://wmich.edu/hr/employees/staff/jobdescriptions/010759-0