Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
March 2025
1782
Calls Answered
53 sec.
Average Wait Time
1400
Cases Assisted
23
Cases Escalated
1377
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| February | 1672 | 18 sec | 1654 | 16 | 1638 |
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |