Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
December 2025
1053
Calls Answered
16 sec
Average Wait Time
889
Cases Assisted
6
Cases Escalated
883
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| December 2025 | 1053 | 16 sec | 889 | 6 | 883 |
| November 2025 | 1124 | 32 sec | 1450 | 14 | 1436 |
| October 2025 | 2283 | 3:36 min | 2870 | 72 | 2798 |
| September 2025 | 1839 | 36 sec | 2129 | 63 | 2066 |
| August 2025 | 1948 | 52 sec | 2116 | 79 | 2037 |
| July 2025 | 1380 | 54 sec | 1623 | 20 | 1603 |
| June 2025 | 1346 | 54 sec | 1495 | 77 | 1418 |
| May 2025 | 1497 | 16 sec | 1509 | 38 | 1471 |
| April 2025 | 1305 | 11 sec | 1310 | 44 | 1266 |
| March 2025 | 1782 | 53 sec | 1400 | 23 | 1377 |
| February 2025 | 1672 | 18 sec | 1654 | 16 | 1638 |
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |