Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
February 2025
1672
Calls Answered
18 sec.
Average Wait Time
1654
Cases Assisted
16
Cases Escalated
1638
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |