Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
August 2025
1948
Calls Answered
1:13 min
Average Wait Time
2116
Cases Assisted
50
Cases Escalated
2066
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| August 2025 | 1948 | 1:13 min | 2116 | 50 | 2066 |
| July | 1380 | 54 sec | 1623 | 20 | 1603 |
| June 2025 | 1346 | 54 sec | 1495 | 77 | 1418 |
| May 2025 | 1497 | 16 sec | 1509 | 38 | 1471 |
| April 2025 | 1305 | 11 sec | 1310 | 44 | 1266 |
| March 2025 | 1782 | 53 sec | 1400 | 23 | 1377 |
| February 2025 | 1672 | 18 sec | 1654 | 16 | 1638 |
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |