Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
February 2026
1447
Calls Answered
16 sec
Average Wait Time
1537
Cases Assisted
71
Cases Escalated
1466
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| February 2026 | 1447 | 16 sec | 1537 | 71 | 1466 |
| January 2026 | 1670 | 27 sec | 1497 | 11 | 1486 |
| December 2025 | 1053 | 16 sec | 889 | 6 | 883 |
| November 2025 | 1124 | 32 sec | 1450 | 14 | 1436 |
| October 2025 | 2283 | 3:36 min | 2870 | 72 | 2798 |
| September 2025 | 1839 | 36 sec | 2129 | 63 | 2066 |
| August 2025 | 1948 | 52 sec | 2116 | 79 | 2037 |
| July 2025 | 1380 | 54 sec | 1623 | 20 | 1603 |
| June 2025 | 1346 | 54 sec | 1495 | 77 | 1418 |
| May 2025 | 1497 | 16 sec | 1509 | 38 | 1471 |
| April 2025 | 1305 | 11 sec | 1310 | 44 | 1266 |
| March 2025 | 1782 | 53 sec | 1400 | 23 | 1377 |
| February 2025 | 1672 | 18 sec | 1654 | 16 | 1638 |
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |