Quick Access
Get Support
Need assistance with any IT-related issues? We're here to help! Our support team is ready to provide you with the necessary guidance and solutions to ensure your technology experience is smooth and efficient. Whether it's troubleshooting, software installation, or any other IT concern, don't hesitate to reach out.
Access Help Articles
goWMU is a single place to discover self-guided resources for technology, teaching, and learning. The knowledge base is user-friendly and serves as an excellent starting point for finding self-guided resources related to various campus services. The search bar in goWMU simplifies locating the appropriate help articles.
Share an Idea, Need or Plan for Technology
We highly value your input in shaping the future of our IT services. If you have a new idea or a suggestion for improvement, we want to hear from you! Your feedback plays a crucial role in fueling the IT governance process and enhancing technology services. Or, if you have a problem that could have a technology solution, we can help you.
The Office of Information Technology (OIT) offers a wide variety of information and instructional technology-related services to students, faculty, and staff. These services include online collaboration tools, two-factor authentication, classroom technology, email, network connectivity, online information security education, and more.
Expectations
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.
SLE Matrix
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.
Unified IT support across campus
The campus IT support system is made up of the Office of Information Technology and unit-specific IT. These groups collaborate to provide end-users IT services and campus infrastructure that make computing possible on campus.
Tech Talk
Discover how Western Michigan University is transforming its IT landscape. Tech Talk highlights key projects, celebrates achievements, and introduces the people driving innovation to enhance academic and professional life at WMU.
Can I share music and movies?
Western Michigan University values the exchange of ideas and respects the intellectual work and property of others. Consistent with these values, WMU does not tolerate or condone plagiarism or copyright violations. All WMU students, faculty, staff, and any other users of WMU computing systems and networks must abide by the copyright laws of the United States and the computing and network policies of Western Michigan University. It is almost always illegal to use file-sharing software, or other means, to download copyrighted music, movies, and videos, without the express permission of the owners of those. Copying and distributing copyrighted software is also illegal unless the copyright owner has granted permission.