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Help Desk Insights

Information Technology

… these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases … performance. March 2026 1172 Calls Answered 18 sec Average Wait Time 2131 Cases Assisted 97 Cases Escalated 2034 Cases … 1495 77 1418 May 2025 1497 16 sec 1509 38 1471 April 2025 1305 11 sec 1310 44 1266 March 2025 1782 53 sec 1400 23 1377 …

https://wmich.edu/it/helpdesk/insights

Other Assessment Resources

Assessment

… conferences and more. Go to - https://lsv.uky.edu/scripts/wa.exe?A0=ASSESS&A0=ASSESS  and look on the right side of … - Division of Academic and Student Affairs University of Hawaii at Manoa - Assessment and Curriculum Support Center …

https://wmich.edu/assessment/toolkit/moreresources

Research Data Analyst

Human Resources

https://wmich.edu/hr/employees/staff/jobdescriptions/009699-0

Ready for Success

News

… to his study abroad resume, and it’s obvious why he was offered a full-time job in the industry months before he … a career Ready to serve: Grad Molly Cochran prepares for duty in Army Nurse Corps Shifting focus: WMU film grad Aidan … for takeoff: How WMU’s aviation program launched A’maree Waddell’s career WMU Theatre grad Jack Austin is ready to …

https://wmich.edu/news/success

Associate Clinical Therapist

Human Resources

https://wmich.edu/hr/employees/staff/jobdescriptions/011145

Assistant Director Medieval Studies

Human Resources

… Excellent oral and written communications. Office software skills, including word-processing, presentations, …

https://wmich.edu/hr/employees/staff/jobdescriptions/010688-0

Contact Us

TRIO Student Success Program

…     Fax: (269) 387-4418 TRIO SSP Campus Location    1305 Ellsworth Hall, Mail Stop 5303 Western Michigan …

https://wmich.edu/triostudentsuccess/contact

Assistant Director Instructional Design

Human Resources

https://wmich.edu/hr/employees/staff/jobdescriptions/011165

Philosophy of Care

Unified Clinics

… not directly involved in the care of the patient. Duty to Report We want you to feel comfortable in approaching your supervisor …

https://wmich.edu/unifiedclinics/about/report

Mentors

Mentoring for Success

…  graduate Interests:  music, books, coffee, animals Why I want to be an academic mentor:  I want to provide a judgment-free space for anyone who seeks … mentor:  Helping people is fun, and I feel I have a duty to help. Career goals: I want to have a job stable …

https://wmich.edu/peermentoring/mentors