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Customer Service Assistant

Human Resources

… Customer Service Assistant Job code 010881 Pay grade D Pay type … is responsible for providing the highest level of customer service. Major duties Advises customers on Accounts … Rights and Privacy Act (FERPA) compliance and excellent service. Offers office support for purchasing, payroll, and …

https://wmich.edu/hr/employees/staff/jobdescriptions/010881-0

From co-owner to consultant to volunteer, industrial engineering alumna’s career is dedicated to data-driven solutions

College of Engineering and Applied Sciences

… From co-owner to consultant to volunteer, industrial engineering alumna’s career is dedicated to … by Kayla Lambert on Amber Johnson, B.S.E'18, at the Alumni Awards with Spire Award winner Margean Gladysz, B.S.E'75, the first woman to …

https://wmich.edu/engineer/news/2026/01/amber-johnson-industrial-engineer

Repeated recognition: WMU food marketing program wins industry award for second consecutive year

Haworth College of Business

… recognition: WMU food marketing program wins industry award for second consecutive year Submitted by Stacey Lowis … exceptionalism by Progressive Grocer . With its Impact Awards, Progressive Grocer highlights outstanding grocers, suppliers, service providers and organizations that positively affect …

https://wmich.edu/business/news/2025/12/progressive-grocer-impact-awards-2025

Students take on industry challenges for their capstone projects

College of Engineering and Applied Sciences

… for their capstone projects Submitted by Lindsey Haehnel on Industrial engineering and entrepreneurial engineering and … in small-batch drinks.   “Good Trade depot allowed us to walk in with a blank whiteboard to find opportunities within the company. There was no data, processes or guidelines to the project that …

https://wmich.edu/engineer/news/2025/04/senior-engineering-design-spring-2025

Powered Industrial Truck Safety Program

Environmental Health and Safety

… Powered Industrial Truck Safety Program Powered Industrial Truck … the inspection logs to EHS. Periodically verify that highway trucks are being chocked or secured. Obtain and maintain … charging areas that no smoking is allowed. Assure that eyewash stations are available if employee is servicing …

https://wmich.edu/ehs/policies/pit

Service Units

Budget

Service Units By definition, service units (“SU”) do not generate revenues. The Graduate … Student Affairs Vice president for University Advancement Service Unit Training Guide light left …

https://wmich.edu/budget/budget-model/service-units

Community Service for Employers

Financial Aid

… Community Service for Employers Hiring students Create an appropriate job description and assign an appropriate wage rate for the position. For guidance, you may refer to … WMU will reimburse the site for up to 75% of the student’s wages. The site must contribute the remaining 25%. If the …

https://wmich.edu/finaid/aid-types/work-study/employers-community-service

Service Level Expectations

Information Technology

Service Level Expectations This Service Level Expectation … person or group for resolution or completion Desktop Software Browser troubleshooting University-owned and licensed software Application execution troubleshooting OIT managed …

https://wmich.edu/it/helpdesk/expectations

Customer Service Specialist

Human Resources

… Customer Service Specialist Job code 010505 Pay grade D Pay type Exempt/salaried General summary Oversees a customer service team responsible for responding to phone, in-person … keeping, records compilation and filing. Supports customer service-related initiatives in the department, including …

https://wmich.edu/hr/employees/staff/jobdescriptions/010505

Career and Student Employment Services Student Staff

Career and Student Employment Services

… Career and Student Employment Services Student Staff Download a copy of the General CSES … prepare to execute their responsibilities and clean up afterwards Employees should be present, ready to begin their … work shifts as posted.  2.3.1. Employees may request to "Swap" shifts (give up a shift to another employee in exchange …

https://wmich.edu/career/about/studentstaff