Frequently Asked Questions

  • Where can I complete my wellness assessment?

    You may complete your wellness assessment with Holtyn & Associates or with your Primary Medical Provider.

    1. Holtyn Wellness:  Schedule an appointment online or call Becky Thomsen at (269) 251-6858. Appointments may be completed in person or by telephone. If you choose to do your assessment by telephone, please have recent biometric readings available to share with your coach (completed within the previous 12 months). Biometric readings needed include weight, waist measurement in inches, pulse reading, blood pressure, blood glucose, as well as total and HDL cholesterol.
    2. Primary Medical Provider:  Please have your provider complete the Medical Provider Assessment form and return it to the PO Box listed on the form or email it to
  • How do I know if I am eligible to participate in the Western Wellness program?

    All benefits-eligible faculty and staff employed by Western Michigan University are eligible to participate in Western Wellness. If both spouses work at WMU, the individual paying for their benefits will receive the benefit reduction. If you do not receive your health insurance from WMU, you may still participate. You may choose to complete a biometric assessment and coaching session but will not receive the benefit reductionYou will be eligible for prize drawings for participation in programming, champ events, and challenges. 

  • What must I complete to receive the benefit reduction?

    You must complete a biometric assessment and coaching session with Holtyn Wellness or your Primary Medical Provider and complete the online health risk appraisal.

  • How often must I complete a wellness assessment?

    Wellness assessments must be completed once each calendar year to remain on the benefit reduction plan

  • What is completed during a wellness assessment?

    Your Holtyn wellness coach will perform several biometric tests during the 30-minute appointment including blood pressure, weight, waist measurement, body mass index, polar fitness test, total cholesterol, HDL cholesterol and glucose.

    The coach will also work with you to create personalized wellness goals. You will not need to fast for your Holtyn assessment. Your primary care provider may schedule fasting lab work.

  • How long does a wellness assessment take?

    The Holtyn wellness assessment will take 30-minutes.

  • What if I do not have 30 minutes? Can I still complete an assessment?

    Yes. If you do not have the full 30 minutes, let your wellness coach know how much time you have. They will accommodate your schedule and fit in as much as possible to make your assessment an enjoyable and comprehensive experience.

  • When and where can I complete an assessment?

    You may complete your wellness assessment with a Holtyn coach or your Medical Provider. Holtyn offers assessments by telephone or in-person at several campus locations.

  • Is my information confidential?

    Yes. Your information is kept strictly confidential and secure. Holtyn Wellness fully complies with the privacy requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HIPAA privacy regulations. Your personal information is never shared with your employer or anyone else.

  • What if I feel I’m not doing well with my goals? Or I don’t think I need to set any goals?

    The wellness assessment is for your knowledge. Your coach will support and encourage you in a judgment-free manner. If you feel you are not reaching your goals, this may be an excellent time to start over or assess the setbacks and pitfalls you are experiencing. If you feel you are doing great and do not want to set any goals, your coach still wants to see you. It is always nice to reassess numbers and make sure you stay on track. Setting a goal to maintain what you are currently doing is often a good strategy.

  • How can I make an appointment?

    If you are currently registered as a Western Wellness participant, log in at and schedule an appointment with your Holtyn coach. You may also schedule an appointment with your Medical Provider.

    If you are a new employee or want to join the wellness program, the instructions should be as follows for new participants:

    1. Register online at
      • Click: Login
      • Scroll down and click: Enroll Yourself
      • Your one-time Company Code: 1400
    2. Complete the online Health Survey at
    3. Complete a biometric assessment and health coaching session with Holtyn Wellness or your Primary Medical Provider (fee may apply).
  • Will I be reminded of when my appointment is scheduled?

    Yes. You will receive an email, text, or phone call reminder from Holtyn Wellness once you have scheduled an appointment online.

  • I see my doctor regularly. Why should I complete a wellness assessment?

    These wellness assessments are not intended to replace regular physician visits and are not diagnostic. Assessments provide an additional component to your current health and wellness plan. Many physicians are not able to provide a full 30 minutes of their time during a visit, so Holtyn coaches may provide additional support, education, and encouragement for wellness goals.

  • Do I get release time to attend my wellness assessment?

    Yes. You receive release time to complete your biometric assessment. Please speak with your supervisor and schedule a time convenient for your department.

  • Are there other wellness activities/events held other than the wellness assessments?

    Yes. There are other events, challenges and programs held throughout the year at various locations and virtually. For current opportunities, click here.

  • How will I know what is happening throughout the year?

    Up-to-date program information can be found on your personal Holtyn Wellness webpage at or on this website.

  • Can Western Wellness provide educational classes in our buildings?

    Yes. Depending on the topic of the workshop you would like to host, Holtyn Wellness, WMU Health Promotion and Education, and WMU University Recreation can coordinate with your wellness champion to provide onsite workshop opportunities.