Assistant Director Facility Operations

Responsible for the overall day-to-day facilities management and operation of University student center and chapel.

• Manages and oversees all aspects of the student center and chapel operations. Provides feedback and suggestions regarding operational policies and procedures. Develops and maintains positive working relationships with key departments across campus.
• Ensures daily operation and custodial standards and expectations are met. Monitors work and service quality. Initiates student center maintenance needs and custodial service needs. Prioritizes repairs according to facility needs.
• Oversees meeting and event support and ensuring a high standard of customer service. Monitors set-ups, audio-visual systems and equipment, and cleanliness. Provides input regarding event details.
• Assists customers with event planning and problem solving associated with events hosted within the student center, and occasionally throughout campus. Coordinates with event sponsors, campus public safety, event staff, to review security protocol, emergency procedures, staff placement, and staff responsibilities during events. Oversees reservations and billing.
• Oversees student center audio-visual and building technology. Including maintenance of meeting room audio-visual systems, and portable equipment. Oversees and supports hybrid meeting technology, marketing, and messaging display systems.
• Oversees student center evening and weekend operations coverage. Provide work direction to full-time house staff employees.
• Develops and implements policies and procedures to ensure a safe and secure environment for the student center and chapel. Ensure staff and guests are aware of and trained in safety policies and procedures. Manages student center and chapel key and card access.
• Addresses customer needs and concerns by identifying solutions using independent judgment based on knowledge of operating procedures and policies. Serves as a point of contact with registered student organizational leaders as it pertains to events and programs taking place in the student center.
• Maintain operations equipment management database to track and manage needed equipment repair, maintenance, and replacements of set-up furniture, staging, audio-video equipment, and lounge furniture.
• Hires Trains, evaluates and supervises staff and student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.

• Two years' relevant experience.
• Supervisory or lead experience.
• Experience in facilities or events management.
• Strong understanding of audio-visual technology.

• Ability to work irregular shifts and extended hours, including weekends and holidays.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-04-04