Job description
Job code:
007900
Pay grade:
H
Pay type:
Exempt/salaried
General summary
Ensures customer success through strategic planning and operational management of the faculty services unit within information technology.
Major duties
- Analyzes industry trends and best practices to establish strategic direction for services, including the development of unit strategic plans, policies and procedures, standards, long-term and short-term strategies, resources requirements, and goals.
- Develops and manages related projects and team with responsibility for all phases of project management, including planning, negotiating, scheduling, communicating, training, consulting, development, installing, evaluating, and problem-solving.
- Serves as member on various committees, including but not limited to instructional technology committee, eLearning changes control committee, academic information technology council, and commencement committee.
- Establishes duties and objectives, critical success factors, training plans, and career goals for supervised staff through leadership, mentoring, training, advising, evaluation, and supervision.
- Provides expertise and leadership in the services and resources assigned.
- Identifies, recommends, and implements process improvements and policy changes that ensure services and standards comply with internal policies and industry standards.
- Provides input into the support services budgeting process. Recommends financial decisions specific to related resources and services.
Minimum qualifications
Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.
Required education
- Bachelor’s degree in a related field from an accredited institution.
Required experience
- Five years’ relevant experience.
- Supervisory or lead experience.
- Strong interpersonal, verbal and written communication skills.
- Budget management experience.
- Project management experience.
- Strategic planning experience.
- Advanced problem-solving skills.
- Ability to work effectively with a diverse range of constituents.
- Working knowledge of a diverse suite of educational technologies, including classroom technologies, lecture capture technologies and online learning systems.
Desired qualifications
Desired experience
- Accessibility and ADA compliance experience.
Physical requirements
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Working conditions
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Revised:
2019-03-27
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.