Network Switch Analyst

Installs, tests and maintains telecommunications software supporting the University’s voice and data systems.

• Installs, tests and maintains telecommunication software and related hardware.
• Ensures system documentation complies with University standards and industry best practices.
• Monitors system performance, analyzes problem tickets and identifies and resolves problems.
• Analyzes work requests, implements and tests changes or corrections.
• Works with vendors and service providers to ensure systems are reliable and to resolve access issues.
• Provides training to end-users or develops programs or documentation for end-user training. Provides end-user support.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field from an accredited institution.

• Three years’ relevant experience.
• Strong interpersonal, written and verbal communication skills.

• Must be available to provide system maintenance or end-user support outside of normal business hours.

• Relevant industry certification.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 50 pounds.

Work is performed with exposure to any number of elements which may occasionally require some precautions such as safety glasses, protective clothing, ear protection, etc.

Revised: 2019-07-01