Production Operations Specialist

Maintains and oversees a multi-platform enterprise server and storage operation in a lead role.

• Monitors University multi-platform server operations and network environments detecting hardware and software problems, and provides accurate and timely problem resolution and communication.
• Assists in maintaining data confidentiality, integrity, and availability.
• Coordinates and monitors enterprise batch processing. Ensures jobs and process flows are current and documented. Assists programming staff and functional clients with new program set-up and testing.
• Analyzes and resolves user problems, and operational and network issues ensuring the majority are resolved at their level. Develops, tests, and maintains a complex set of troubleshooting techniques used to quickly resolve issues. Escalates problems to the next level.
• Installs, maintains, troubleshoots, and repairs server and storage hardware.
• Assists faculty and staff with problem-solving, production support, and operational issues.
• Assists in maintaining a secure physical environment for data center operations by following established department and University policies. Monitors appropriate physical security systems such as video surveillance and access logs.
• Completes special projects as assigned promptly.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field from an accredited institution.

• Three years’ relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Experience documenting procedures.

• Must be available to provide system maintenance or end-user support outside of normal business hours.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-11-20